Customer Service Consultant

Talent Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading health technology company is seeking a Customer Service Consultant in Kuala Lumpur. The role involves managing customer inquiries, ensuring effective communication, and handling feedback with a focus on service excellence. Candidates with experience in customer service and strong communication skills are encouraged to apply.

Benefits

EPF & Socso

Qualifications

• Relevant insurance certification is an advantage.
• 3 to 5 years of customer service experience in a contact center.
• Pleasant disposition with good advice for complex problems.

Responsibilities

• Attend to enquiries and maintain accessibility of the Contact Centre.
• Manage customer feedback and complaints professionally.
• Perform post-case administration for records.

Skills

Interpersonal skills

Communication skills

Customer engagement

Education

Diploma or Degree in any field

Job description

About the job Customer Service Consultant

Company Background:

We are representing our client which a leading health technology company specializing in medical benefits administration. They are looking for potential candidate to fill the position of Customer Service Consultant, office at Mid Valley City, Kuala Lumpur.

Salary: Up to RM5,000

Working days: 5 days ( 24 hours rotational shift schedule )

Channel: Email & Inbound phone call enquiries. Outbound call for follow up cases.

Additional Info:

• EPF & Socso

Main Responsibilities:

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Ensure communication with customers and clients with clear and relevant information
• Manage customers or clients feedback and complaints in a professional manner
• Perform post-case administration for future reference

Job requirements:

• Diploma or Degree in any field. Relevant insurance certification will be an advantage
• SPM holders with experience can be considered.
• Minimum 3 to 5 years of experience in customer service in a contact center
• Enjoy people engagement and providing good advice and patience in dealing with complex problems
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition
• Proficient in spoken and written English
• Mandarin speaking is an advantage - as you will be dealing with Chinese customers

Interested candidates may apply online or share your resume [e-mail] / [e-mail] /lydia@ talentrecruit.com.my/ [e-mail]

Only shortlisted candidates will be notified.