Customer Service Consultant

Planet Telecoms; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in telecommunication services is hiring a full-time Customer Service Consultant in Kuala Lumpur. The role involves handling customer inquiries and sales interactions, maintaining records, and providing excellent service in a retail environment. Ideal candidates have a diploma or SPM and at least one year of relevant experience.

Benefits

Medical Reimbursement

Group Hospital & Surgical Insurance

Attendance allowance

Free uniforms

Commission

EPF / SOCSO / PCB

Medical Insurance

Training Provided

Overtime Pay

Qualifications

• At least one year of working experience in the related field.
• Preferably with retail experience in telecommunication products.
• Able to work flexible hours including weekends and public holidays.

Responsibilities

• Function as a Customer Service professional for service requests.
• Handle enquiries on services like Postpaid, Prepaid, Broadband.
• Maintain accurate records of new and existing customers.

Skills

Communication Skills

Customer Service

Sales Oriented

Education

SPM or Diploma in any field

Job description

Planet Telecoms Managed Services Hiring! Full Time Customer Service Consultant in Kuala Lumpur, Earn up to MYR 2,500 - Ricebowl

Fewer than 20 applicants. You still have a chance!

Fewer than 20 applicants. You still have a chance!

• Candidate must possess at least a SPM or Diploma in any field or equivalent.
• Preferably with retail experience in telecommunication products and services.
• At least One (1) year of working experience in the related field is required for this position.
• Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
• Sales oriented and able to work independently.
• Good communication and good customer services.
• Good discipline and work as a team.
• Function as a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.
• Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.
• Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation and timely updates in the system
• To maintain accurate and comprehensive record of new and existing customers.
• Medical Reimbursement
• Group Hospital & Surgical Insurance.
• Attendance allowance.
• Free uniforms.
• Commission

Additional Benefits

• Medical and Hospitalization Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• Overtime Pay

Communication Skills Customer Service

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Planet Telecoms Managed Services Sdn Bhd