Customer Service Consultant

Vontier; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A global industrial technology company is looking for a Customer Service Assistant to manage back-office activities related to customer orders in the SEA region. The ideal candidate will have at least 5 years of customer service experience, knowledge in logistics and international trade, and strong Excel skills to enhance customer experience and operational efficiency.

Qualifications

• Minimum 5 years of customer service experience required.
• Experience in logistics, international trade, and supply chain is preferred.
• Strong skills in Excel for creating dashboards are necessary.

Responsibilities

• Drive back-office activities to process customer orders in a timely manner.
• Maximize efficiency in order intake and align delivery times with customer expectations.
• Manage all outbound customs and trade issues.

Skills

Customer service experience

Logistics and Supply Chain

International Trade

Knowledge of import/export carriers

Strong Excel skills

Attention to detail

Problem solving

Communication skills

Teamwork

Fuel Retail knowledge

Job description

Overview

The Customer Service Assistant is tasked with driving all the back-office activities necessary to receive, process, and confirm customers’ orders timely for any customers within the SEA region and for any customer buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake and revenue for the given period and to match customers’ delivery time expectation and to improve or enhance our customer’s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers’ data.

Responsibilities

• Drive back-office activities to receive, process, and confirm customer orders in a timely manner for SEA region and for Solution driven products in the Retail and Fuelling Solutions Industry.
• Maximize efficiency in order intake and revenue; align delivery times with customer expectations; improve customer experience.
• Manage all outbound customs and trade issues and maintain relevant customers’ data.

Qualifications

• 5-year customer service experience
• Experience in Logistics and Supply Chain
• Experience in International Trade
• Knowledge of import/export carriers and customs matters
• Strong Excel dashboard and visual presentation skills
• Significant attention to detail
• Problem solving and decision-making skills
• Strong interpersonal and communication skills (Verbal & Written)
• Strong teamwork attitude
• Fuel Retail industry knowledge

About the company

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem.