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Customer Service Consultant

PLANET TELECOMS MANAGED SERVICES SDN BHD

Kuala Lumpur

On-site

MYR 20,000 - 30,000

Full time

6 days ago

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Job summary

A major telecommunications company is seeking a dedicated Customer Service professional in Kuala Lumpur. The candidate will be responsible for handling customer inquiries, managing service requests, and conducting monetary transactions. This role offers competitive benefits including medical insurance, overtime pay, and opportunities for training. Ideal candidates should have at least one year of retail experience and demonstrate strong communication and customer service skills.

Benefits

Medical Reimbursement

Group Hospital & Surgical Insurance

Attendance allowance

Free uniforms

Commission

Annual Leave

Medical and Hospitalization Leave

EPF / SOCSO / PCB

Training Provided

Overtime Pay

Qualifications

At least one year of working experience in the related field.
Preferably with retail experience in telecommunication products and services.
Flexible to work including weekends and holidays.

Responsibilities

Attend to service requests and sales interactions with customers.
Handle inquiries on services like Postpaid, Prepaid, and Broadband.
Maintain accurate records of new and existing customers.

Skills

Sales orientation

Good communication

Customer service

Teamwork

Education

SPM or Diploma in any field

Job Responsibility

Function as a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.
Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.
Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation and timely updates in the system
To maintain accurate and comprehensive record of new and existing customers.

Job Requirements

Candidate must possess at least a SPM or Diploma in any field or equivalent.
Preferably with retail experience in telecommunication products and services.
At least One (1) year of working experience in the related field is required for this position.
Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
Sales oriented and able to work independently.
Good communication and good customer services.
Good discipline and work as a team.

Job Benefits