Customer Service (Collection)

Talent Recruit; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

A leading financial services company is expanding and seeking a Customer Service (Collection) representative to join their team in Kelana Jaya. The role involves actively seeking sales opportunities, managing customer relationships, and achieving team sales goals. Candidates should have customer service experience, strong communication skills in English and Bahasa Melayu, and at least SPM qualification.

Benefits

Medical allowance

Parking allowance

Qualifications

• Candidate with customer service experience is encouraged to apply.
• Good communication skills in English and Bahasa Melayu.
• At least possess SPM.

Responsibilities

• Actively seek out new sales opportunities through cold calling and live chat.
• Negotiate/close deals and handle complaints or objections.
• Build sustainable relationships and trust with customers.

Skills

Communication in English

Communication in Bahasa Melayu

Customer Service Experience

Education

SPM

Job description

About the job Customer Service (Collection)

Company background:

We are representing a Financial Services Company and as they are expanding, they are looking for Customer Service (Collection) to join the team in Kelana Jaya.

Job Scope:

• Actively seek out new sales opportunities through cold calling and live chat.
• Prepare and deliver appropriate presentations on products and services.
• Negotiate/close deals and handle complaints or objections.
• Collaborate with team members to achieve better results.
• Gather feedback from customers or prospects and share with internal teams.
• Assess customers needs and provide assistance and information on product features.
• Follow and achieve team sales goals on a monthly basis.
• Remain knowledgeable on products offered.
• Cross sell products.
• Team up with co-workers to ensure proper customer service.
• Manage incoming calls and convert sales leads to customers.
• Build sustainable relationships and trust with customer through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Monitor customer inquiries on webpage and reach out to provide assistance.
• Remarketing of leads.

Job Requirement:

• Candidate with customer service experience is encouraged to apply.
• Good communication skill in English and Bahasa Melayu.
• At least possess with SPM.
• Average commission RM1000-RM2000.
• Medical allowance and parking allowance.

Interested candidate may email to [e-mail] whatapps [phone] Jessica