Customer Service Cantonese Speakers. Fresh Grad Encouraged! (WFH Opportunity)

Concentrix; Remote; MYR 30,000 - 45,000; Full time

Job summary

A customer service company is looking for Cantonese speakers for a remote position. Ideal candidates can assist customers effectively via chat and must be detail-oriented with the ability to handle complaints. Fresh graduates are strongly encouraged to apply. The role requires a commitment to customer service and offers the chance for personal and team growth in a dynamic, fast-paced environment.

Qualifications

• Fresh graduates are welcomed.
• At least 1 year experience in customer service.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers via chat with excellent service.
• Coordinate with customers and teams to resolve issues.
• Perform proactive follow-up for efficient resolution.

Skills

Customer-centric commitment

Ability to maintain composure

Detail-oriented

Google Suite familiarity

Typing speed of at least 40 wpm with 95% accuracy

Education

Fresh graduates are welcomed

At least 1 year working experience in customer service

Job description

Customer Service Cantonese Speakers. Fresh Grad Encouraged! (WFH Opportunity)

• Assist customer issues via chat with excellent quality customer service.
• Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
• Listen attentively to customer needs/concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
• Develop excellent product knowledge to enhance customers’ experience and support.
• Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
• Handle complaints and provide appropriate solutions and alternatives within the allocated time.
• Grow as part of Live Operations in line with our client values and COE principles.
• Work on personal and team goals as part of a dynamic team in a fast-paced environment.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Fresh graduates are welcomed.
• With at least 1 year working experience in customer service field.
• Must possess customer-centric commitment.
• Ability to maintain composure in a multitasking, high energy environment.
• Detail-oriented.
• Well versed in local language.
• Preferably with strong computer navigation skills.
• Familiarity with Google Suite.
• Must be able to work on rotational shifts including night shift (Public Holidays & Weekends).
• Typing speed of at least 40 wpm with 95% accuracy.