Customer Service/Call Center

dtcpay; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A growing fintech company is seeking a Customer Service Representative to enhance customer satisfaction and facilitate seamless communication in both English and Mandarin. This role is crucial for maintaining service quality in a dynamic environment, and candidates should be adept at problem-solving and relationship-building, with a willingness to work shifts.

Qualifications

• At least 2 years of customer service experience, preferably in a call center.
• Must be proficient in English and Mandarin.

Responsibilities

• Handle incoming calls and emails to ensure a positive customer experience.
• Resolve customer inquiries and provide accurate solutions.
• Document customer interactions in the support system.

Skills

Customer Service

Communication

Interpersonal Skills

Teamwork

Adaptability

Job description

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We are a MAS licensed startup that has been in business for the past 5 years. We have recently been recognized as the PayTech of the Year at 2024 Asia FinTech Awards. With a profitable MVP, we are now focused on scaling our business model globally.

What you'll do:

Customer Service Representative (Call Centre):

Promptly and professionally handle incoming calls and emails to ensure a positive customer experience.

Address customer inquiries, resolve issues, and provide detailed product or service information.

Effectively manage shift responsibilities to maintain consistent and reliable call center performance.

Analyze customer issues, communicate clearly and offer accurate solutions or escalate them to the appropriate department when needed.

Build strong customer relationships to enhance satisfaction and loyalty.

Accurately document all customer interactions in the support system for future reference.

Provide regular feedback to supervisors regarding recurring customer issues and potential process improvements.

Collaborate with team members to ensure seamless service delivery.

Participate in team meetings, training sessions, and performance evaluations.

What are we looking for:

At least 2 years of customer service experience, with a focus on call center environments preferred.

Proficiency inEnglish and Mandarinis essential to serve Mandarin-speaking clients effectively.

Excellent motivational skills and works well with a team but also is able to work independently.

Strong communication and interpersonal skills and dedication to customer satisfaction.

Knowledge of cryptocurrencies or digital payments is a plus.

Ability to adjust to continuous changes.

Must be willing to work on shift.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? How would you rate your Mandarin language skills? How much notice are you required to give your current employer? Are you available for shift work?

dtcpay is a regulated payment service provider that offers reliable solutions for merchants to grow revenues with increased acceptance rates across fiat and cryptocurrency. Our client's customers benefit from frictionless payment experiences, whether they are using our award-winning POS+ terminal in-store or using our online checkout solution.

Founded in 2019 in Singapore, dtcpay is a licensed Major Payment Institution (MPI) under the Monetary Authority of Singapore (MAS) and offers Digital Payment Token (DPT) services. We have expanded our global footprint with subsidiaries in the Americas, Hong Kong and the Middle East.

dtcpay is a regulated payment service provider that offers reliable solutions for merchants to grow revenues with increased acceptance rates across fiat and cryptocurrency. Our client's customers benefit from frictionless payment experiences, whether they are using our award-winning POS+ terminal in-store or using our online checkout solution.

Founded in 2019 in Singapore, dtcpay is a licensed Major Payment Institution (MPI) under the Monetary Authority of Singapore (MAS) and offers Digital Payment Token (DPT) services. We have expanded our global footprint with subsidiaries in the Americas, Hong Kong and the Middle East.

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