Customer Service (Basic up to RM4500, open for Fresh grad) #GVC35#

Asia Recruit; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in Kula Lumpur is seeking a Customer Service representative to provide high-quality service to clients through various communication channels. The candidate should possess a diploma, have at least 1 year of experience in customer service, and be fluent in Simplified Chinese. This role requires the ability to work in shifts including weekends, and a strong background in BPO is preferred.

Benefits

Standard Shift Allowance

KPI Incentive

Qualifications

• Diploma + 1 year of customer service experience required.
• Degree fresh graduates may apply.
• Experience in KYC or fraud investigation is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly.
• Provide information about products and services.
• Follow up to ensure customer satisfaction.

Skills

Customer Service

Communication

Problem Solving

KYC

Fraud Investigation

Simplified Chinese

Education

Diploma

Degree

Job description

Customer Service (Basic up to RM4500, open for Fresh grad) #GVC35#

Add expected salary to your profile for insights

Basic up to RM4500 (depending on experience)

Standard Shift Allowance up to RM 350

KPI Incentive up to RM300

Job Responsibilities

Respond to customer inquiries and complaints through phone, email, or chat in a timely and professional manner

Provide clear and accurate information about products, services, or processes to assist customer understanding

Follow up with customers to ensure their issues are resolved and maintain a high level of satisfaction

Investigate suspicious buyer activity and behavior that may pose risks to customers or merchants

Communicate professionally via email and phone with buyers, merchants, and internal teams to assess risk

Take appropriate actions based on standard procedures and document all steps taken

Job Requirements

Diploma + 1 years of working experience in customer service

Degree Fresh are welcome to apply

Able to work Rotational Shift - 24/7 shift (5 days work)

Experience in KYC (Know Your Customer) or fraud investigation is an added advantage

Background in the BPO (Business Process Outsourcing) industry is a plus

Must be able to speak, read, and write in Simplified Chinese (due to business needs)

Willing to work in KL

Interested candidate may apply online or send resume to :-

Only shortlisted candidates will be notified.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following languages are you fluent in? Do you have customer service experience? Are you available for shift work?

Human Resources & Recruitment 101-1,000 employees

It is Asia Recruit's (www.asiarecruit.com.my) vision to enrich people's lives through a better employment opportunities and to provide companies with quality HR consultancy and solutions that help them to get the right candidate, increase productivity, improve efficiency and manage the bottom line.

As a licensed recruitment agency in Selangor, Melaka and Johor, with license no: JTK 230C, JTKSM 512A & JTKSM 751A under the Ministry of Human Resources, Malaysia, we represent our clients, locally and internationally from small to large multinational organisations from various industries such as oil and gas, manufacturing, call centre, telecommunication, healthcare, technology, FMCG and many more with specialisation in the areas of human resources, accounting, customer service, engineering, IT, administration, sales, marketing, etc.

For more job listing from our companies, please visit https://asiarecruit.com.my/careers.html.

Our established client is looking for dynamic and result oriented candidate to fill their current job opening.

It is Asia Recruit's (www.asiarecruit.com.my) vision to enrich people's lives through a better employment opportunities and to provide companies with quality HR consultancy and solutions that help them to get the right candidate, increase productivity, improve efficiency and manage the bottom line.

As a licensed recruitment agency in Selangor, Melaka and Johor, with license no: JTK 230C, JTKSM 512A & JTKSM 751A under the Ministry of Human Resources, Malaysia, we represent our clients, locally and internationally from small to large multinational organisations from various industries such as oil and gas, manufacturing, call centre, telecommunication, healthcare, technology, FMCG and many more with specialisation in the areas of human resources, accounting, customer service, engineering, IT, administration, sales, marketing, etc.

For more job listing from our companies, please visit https://asiarecruit.com.my/careers.html.

Our established client is looking for dynamic and result oriented candidate to fill their current job opening.

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