Customer Service - Bahasa & English Speaker Full Time - Based in JB

Trinity Workforce Solution Sdn Bhd - Malaysia; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Johor Bahru seeks Bahasa and English speakers for a 2-year renewable contract. Fresh graduates and SPM leavers are encouraged to apply. Duties include handling customer inquiries via calls, email, and chat, while ensuring customer satisfaction and relationship building. The role requires good communication skills in both languages and offers a basic salary of RM 1,900 to RM 2,100 plus allowances.

Qualifications

• Applicants must be 18 years and above.
• Open to SPM leavers and fresh graduates.

Responsibilities

• Answer incoming calls, emails, and chats promptly.
• Identify customers’ needs and provide solutions.
• Build sustainable relationships with customers.
• Meet personal/team targets and inquiries effectively.

Skills

Good Communication in English

Good Communication in Bahasa

Education

SPM Certificate

Job description

Role : Customer Service Bahasa & English Speaker

Fresh Graduate or SPM Leaver encouraged to apply

Location:- Johor Bahru

Type : 2 Years Contract will be renewable Yearly basis

Basic Salary : RM 1,900 - RM 2,100 + Additional Allowances Provided

Working days : Mon-Sun (6 days work 1 days off Rotational)

Working hours : Rotational Shift

Language : English & Malay

Intake Date: 23rd October 2025

DUTIES AND RESPONSIBILITIES:

• Answer incoming calls including email and chat in a timely manner.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information.
• Meet personal/team qualitative and quantitative targets.
• Handle simple to difficult inquiries in a given span of time.
• Provide accurate information and excellent customer service.
• Research required information using available resources.

Requirement

• 18 Years & Above
• Open for SPM Leaver & Fresh Graduate
• Completed with SPM Certificate
• Good Communication in English & Bahasa

Interested applicant may apply and we will proceed to schedule for walk in interview by this week