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An established industry player seeks a Customer Service Associate fluent in Turkish and English to enhance client experiences. This role involves managing customer inquiries, performing tele-sales, and ensuring adherence to service protocols. Join a dynamic team dedicated to continuous improvement and customer satisfaction in a supportive environment. With a focus on growth and innovation, this opportunity allows you to make a significant impact while developing your skills in a fast-paced FinTech organization. If you are passionate about customer service and thrive in a collaborative setting, this position is perfect for you!
Customer Service Associate (Turkish Speaker) based in Kuala Lumpur, Malaysia to handle market in Turkey
About Zeal Group
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and our Global Hub for Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.
Role
Our Customer Service department at Zeal Group is the supportive function that helps our clients with products/services. Ultimately, they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet, we are looking for a Customer Service Associate to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.
What you will be doing:
Experience & Skills
Benefits:
*NOTE: Successful candidates hired will need to complete and pass the 3-week training before we submit for EP/Work Visa application.
*Candidate may need to leave the country during the EP processing before being able to come back to Malaysia again.
Interview process: