Customer Service Associate

Nezda Technologies; Shah Alam; On-site; MYR 20,000 - 30,000; Full time

Job summary

Nezda Technologies is seeking a Customer Service Associate to manage airline operations and customer care. The position requires fluency in English and Mandarin, along with a minimum of 6 months in the airline or travel industry. Candidates must display strong customer service skills, adaptability, and a positive team spirit, while working in a dynamic 24/7 environment.

Qualifications

• Minimum 6 months of experience in the Airlines or Travel industry.
• Good standard of both spoken and written English and Mandarin.

Responsibilities

• Handle customer queries and provide efficient customer service.
• Manage end-to-end airline operation and customer care issues.
• Address corporate and travel agent queries via email.

Skills

Customer Service skills

Fluency in English

Language skills (Mandarin)

Adaptability

Team Player

Confidence

Job description

Nezda Technologies Inc. is currently hiring for Customer Service Associate.

Location: UOA Business Park, Glenmarie, Shah Alam, Selangor, Malaysia.

Job Description:
End to end airline operation.
Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries.
To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
To be able to deal with customers and meet customer requirements.
Work Environment - 24/7.
Language: Should be fluent in spoken English & the specific Language (Mandarin).

Minimum 6 months of experience in the Airlines or Travel industry.

Personal Style Enablers:
Should have a good standard of both Spoken and written English & the specific Language (Mandarin).
Needs to be a team player with a positive attitude.
Should be adaptable to change.
Needs to display confidence and the ability to sell a given product.
Extrovert with a customer service mind set.

Working Hours:
24 x 7 shift (Rotational)

Shift Break:
9 hour shift with 1.5 hours break.

Working Days:
5 Days working in a week (2 Rotational Off Days).