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Customer Service Associate

GrowthFN SDN BHD

Kuala Lumpur

Remote

MYR 20,000 - 100,000

Full time

Today
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Job summary

GrowthFN SDN BHD is looking for a Full-time Customer Service Associate to join their team in Kuala Lumpur. The role involves assisting customers via chat, coordinating operational issues, and providing quality service. Applicants should have at least 1 year of relevant experience and will work remotely after 3 months of onboarding.

Benefits

Double pay for public holidays

Qualifications

  • At least 1 year of customer service experience preferred.
  • Ability to work rotational shifts including nights and holidays.
  • Typing speed of at least 40 wpm with 95% accuracy.

Responsibilities

  • Assist customers via chat with excellent service quality.
  • Coordinate between customers, vendors, and teams to troubleshoot issues.
  • Handle complaints and provide solutions within designated timeframes.

Skills

Attention to detail
Customer-centric attitude
Proficiency in local language
Basic English communication skills
Strong computer navigation skills

Education

SPM holder or above

Tools

Google Suite

Job description

GrowthFN SDN BHD is hiring a Full-time Customer Service Associate in Bangsar South, Wilayah Persekutuan Kuala Lumpur. Apply now to join our team.


Job Summary:
  • Availability to work on the following days and shifts:
    • Monday to Friday: Morning shift
  • Minimum 1 year of relevant work experience required
  • Expected salary: RM3,800 per month

Role Details:

Position: Mandarin Speaker - Customer Service (Work From Home)

(Employees will work from home after 3 months of onboarding)

Location: Kuala Lumpur Sentral, Malaysia

Total Salary: RM3,800 (Basic RM3,000 + RM500 Shift Allowance + RM300 KPI)

Project: Taiwan Market

Function: Live Operations

Joining Date: July 2025

Headcount: 20

Shift: 24/7 Rotational Shift

Education: SPM holder or above

Work Setup: Work from home policy after 3 months onboard; double pay for public holidays

Role Positioning and Objectives:

The Service Executive (SE) handles incoming transactions, resolves order-related issues, and provides quality service via chat, representing the organization professionally to customers and partners.

Responsibilities:
  • Assist customers via chat with excellent service quality
  • Coordinate between customers, vendors, riders, and teams to troubleshoot operational issues
  • Listen attentively, demonstrate empathy, and build rapport with customers
  • Follow up proactively to ensure timely resolution of requests
  • Handle complaints and provide solutions within designated timeframes
  • Align with client values and COE principles in Live Operations
  • Contribute to team and personal goals in a fast-paced environment
Requirements:
  • Fresh graduates are welcome
  • At least 1 year of customer service experience
  • Customer-centric attitude
  • Ability to stay composed in high-energy, multitasking environment
  • Attention to detail
  • Basic English communication skills
  • Proficiency in local language
  • Strong computer navigation skills, familiarity with Google Suite
  • Able to work rotational shifts including nights, holidays, and weekends
  • Typing speed of at least 40 wpm with 95% accuracy
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