Customer Service Associate

GrowthFN SDN BHD; Kuala Lumpur; Remote; MYR 20,000 - 100,000; Full time

Job summary

GrowthFN SDN BHD is looking for a Full-time Customer Service Associate to join their team in Kuala Lumpur. The role involves assisting customers via chat, coordinating operational issues, and providing quality service. Applicants should have at least 1 year of relevant experience and will work remotely after 3 months of onboarding.

Benefits

Double pay for public holidays

Qualifications

• At least 1 year of customer service experience preferred.
• Ability to work rotational shifts including nights and holidays.
• Typing speed of at least 40 wpm with 95% accuracy.

Responsibilities

• Assist customers via chat with excellent service quality.
• Coordinate between customers, vendors, and teams to troubleshoot issues.
• Handle complaints and provide solutions within designated timeframes.

Skills

Attention to detail

Customer-centric attitude

Proficiency in local language

Basic English communication skills

Strong computer navigation skills

Education

SPM holder or above

Tools

Google Suite

Job description

GrowthFN SDN BHD is hiring a Full-time Customer Service Associate in Bangsar South, Wilayah Persekutuan Kuala Lumpur. Apply now to join our team.

Job Summary:

• Availability to work on the following days and shifts:
• Monday to Friday: Morning shift
• Minimum 1 year of relevant work experience required
• Expected salary: RM3,800 per month

Role Details:

Position: Mandarin Speaker - Customer Service (Work From Home)

(Employees will work from home after 3 months of onboarding)

Location: Kuala Lumpur Sentral, Malaysia

Total Salary: RM3,800 (Basic RM3,000 + RM500 Shift Allowance + RM300 KPI)

Project: Taiwan Market

Function: Live Operations

Joining Date: July 2025

Headcount: 20

Shift: 24/7 Rotational Shift

Education: SPM holder or above

Work Setup: Work from home policy after 3 months onboard; double pay for public holidays

Role Positioning and Objectives:

The Service Executive (SE) handles incoming transactions, resolves order-related issues, and provides quality service via chat, representing the organization professionally to customers and partners.

Responsibilities:

• Assist customers via chat with excellent service quality
• Coordinate between customers, vendors, riders, and teams to troubleshoot operational issues
• Listen attentively, demonstrate empathy, and build rapport with customers
• Follow up proactively to ensure timely resolution of requests
• Handle complaints and provide solutions within designated timeframes
• Align with client values and COE principles in Live Operations
• Contribute to team and personal goals in a fast-paced environment

Requirements:

• Fresh graduates are welcome
• At least 1 year of customer service experience
• Customer-centric attitude
• Ability to stay composed in high-energy, multitasking environment
• Attention to detail
• Basic English communication skills
• Proficiency in local language
• Strong computer navigation skills, familiarity with Google Suite
• Able to work rotational shifts including nights, holidays, and weekends
• Typing speed of at least 40 wpm with 95% accuracy