Customer Service Associate

Melaleuca Southeast Asia (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 25,000 - 35,000; Full time

Job summary

A leading company in Southeast Asia is seeking a Customer Service Associate to manage inbound and outbound calls, process orders, and respond to customer feedback. The candidate should have experience in a call center environment, strong interpersonal skills, and proficiency in Bahasa Melayu, English, and Mandarin. This role will involve participating in initiatives to improve customer satisfaction and requires multitasking abilities. Fresh graduates are encouraged to apply, with work scheduled from Monday to Saturday.

Qualifications

• Minimum 1 year experience in a call center environment.
• Proficient in Bahasa Melayu, English, and Mandarin.
• Fresh graduates are encouraged to apply.

Responsibilities

• Attend to inbound and outbound calls for enrollments and orders.
• Handle customer feedback and queries.
• Assist team lead with administrative tasks.

Skills

Problem-solving

Interpersonal skills

Communication

Multitasking

Language proficiency

Education

Sijil Pelajaran Malaysia (SPM)

Tools

Microsoft Outlook

Excel

PowerPoint

Word

Job description

The Customer Service Associate is primarily responsible to attend to all inbound and outbound calls to process enrollments and orders. They are also responsible to attend to all customer feedback and queries pertaining promotional updates, product information, delivery matters and any other customer service related matters. This role reports directly to the Customer Service Team Lead/Senior Supervisor and will also be required to take on cross functional duties within the department when needed.

Attend to all inbound and perform outbound calls as assigned

Ensure complete follow through on all customer queries, investigation and feedback

Escalate issues to relevant departments or person in charge to resolve the matter in a timely manner

Participates in customer satisfaction improvement and call quality initiatives

Provide World Class Service to customers

Assist the Customer Service Team Lead/Senior Supervisor with call center administrative tasks as assigned

Supports the call center by proactively suggesting business improvement ideas

Participate in all training, meetings, activities and events conducted by department and company.

Supervision of Others

Not required unless assigned on special projects

Knowledge, Skills and Ability Requirements

Minimum 1 year experience in a call center environment handling inbound calls, outbound calls, fraud management

Experience in call center applications, workforce applications, quality monitoring tools and applications, center reporting tools and technologies will be an added advantage.

Good problem-solving skills and resourceful

Excellent interpersonal and strong communication skills

Able to multitask

Proficient in the use of Microsoft Outlook, Excel, PowerPoint and Word

Language proficiency (speak, read and write): Bahasa Melayu, English and Mandarin

We are looking for candidates who can read and write in Mandarin to serve our large base of Mandarin-speaking customers.

Education Requirements

At least a pass in Sijil Pelajaran Malaysia (SPM)

Fresh graduates are encouraged to apply

Work Schedule

Mondays to Saturdays : 10:00am - 7:00pm (5 days work week only)

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