Customer Service Assistant – Setia City Mall

Lendlease; Kuala Selangor; On-site; MYR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Service Assistant to join their dynamic team at a premier shopping destination. This role offers an exciting opportunity to engage with shoppers and tenants, ensuring their needs are met with professionalism and care. You will play a key role in maintaining high standards of customer service and operational efficiency while contributing to marketing events. If you are passionate about providing excellent customer service and thrive in a vibrant environment, this position is perfect for you.

Benefits

22 days of annual leave

Medical and dental coverage

Inpatient coverage for self and dependents

Qualifications

• Experience in customer service with a friendly demeanor.
• Excellent proficiency in English is required.

Responsibilities

• Attend to inquiries and complaints from shoppers and tenants.
• Ensure customer facilities are maintained to high standards.
• Collaborate with departments for smooth mall operations.

Skills

Customer Service Experience

Proficiency in English

Approachable and Friendly Demeanor

Job description

Lendlease Malaysia is seeking candidates interested in growing their careers as a Customer Service Assistant at Setia City Mall.

Setia City Mall is recognized as the largest mall in Shah Alam, hosting over 300 retailers across 4 levels. It is a premier destination for shopping, dining, entertainment, and park life in the area.

If you are looking for an exciting role with a dynamic team and growth opportunities, this position is ideal for you.

Responsibilities

• Attend to inquiries, feedback, requests, and complaints from shoppers and tenants in a tactful and timely manner.
• Communicate with shoppers and tenants in person or via phone.
• Ensure customer facilities such as strollers and wheelchairs are in good condition and maintained at high standards of cleanliness.
• Conduct daily internal floor checks, including tenant opening and closing hours.
• Monitor taxi queues to ensure compliance with mall rules and regulations.
• Respond to emergencies according to the center's Standard Operating Procedures.
• Perform concierge desk administrative duties.
• Collaborate with other departments to ensure smooth daily operations of the mall.
• Assist in mall marketing events and campaigns, including handling gift redemptions, lucky draws, and contest forms.

Qualifications

• Experience in customer service with an approachable and friendly demeanor.
• Excellent proficiency in English.
• Ability to work on weekends and public holidays.

Benefits

• Permanent position.
• 22 days of annual leave per year.
• Medical, dental, and inpatient coverage for self and dependents.

We create award-winning urban precincts, new communities, retail spaces, and workplaces to the highest sustainability standards. We also develop essential civic and social infrastructure, including hospitals, universities, and stadiums worldwide.

Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower our people. Inclusion is key to our collective success.

If this position aligns with your skills, experience, and career aspirations, please apply via the provided link.

To learn more about us and explore other opportunities, visit www.lendlease.com/careers.