Customer Service Assistant - Setia City Mall

Lendlease; Kuala Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global real estate firm is seeking a Customer Service Assistant in Kuala Selangor. This role is vital for managing shopper and tenant inquiries while maintaining customer facilities. Fresh graduates with a Diploma or Degree are encouraged to apply. This position offers a permanent contract, substantial annual leave, and comprehensive health coverage along with other benefits.

Benefits

22 days annual leave

3 days wellbeing leave

Medical and Dental coverage

Qualifications

• Open to fresh graduates with a Diploma or Degree keen to work in a dynamic mall environment.
• Excellent communication and interpersonal skills are essential.
• Strong organizational and problem-solving abilities are required.
• Willingness to work on shifts, weekends, and Public Holidays.

Responsibilities

• Attend to inquiries and complaints from shoppers and tenants in person or via phone.
• Ensure customer facilities like strollers and wheelchairs are well-maintained.
• Conduct daily internal floor checks including tenant opening and closing hours.
• Respond to emergencies according to center Standard Operating Procedure.
• Perform concierge desk administration duties.
• Collaborate with other departments for smooth mall operations.
• Assist in mall marketing events and campaigns.

Skills

Excellent communication

Interpersonal skills

Organizational abilities

Problem-solving abilities

Education

Diploma or Degree

Job description

Lendlease is a globally integrated real estate group with core expertise in Investment Management, Development, and Construction. For more than 60 years, we have created thriving places.

We are dedicated to relationships, open and honest, true to our word, challenging in our approach, exceptional in everything we do, and one team. We live our values; respect, integrity, innovation, collaboration, excellence, and trust.

Responsibilities

Setia City Mall is recognized as the largest mall in Shah Alam. Over 300 retailers are spread across 4 levels creating the ultimate destination of choice for shopping, dining, entertainment and park life in the area. We are seeking a Customer Service Assistant to join our team. Customer Service Assistant is responsible for attending to inquiries/feedback/requests/complaints from shoppers and tenants tactfully and in a timely manner. Your role includes but not limited to:

• Communication with shoppers and tenants in person or via phone call.
• Ensuring all customer facilities such as strollers and wheelchairs are in good working condition and maintained at high standard of cleanliness
• Conducting internal daily floor checks including tenant opening and closing hour.
• Attending to emergencies and responding according to the centre Standard Operating Procedure
• Concierge desk administration duties
• Work closely with other departments to ensure smooth daily operations of the mall
• Assist in mall marketing events and campaigns such as handling gift redemption, lucky draws, contest forms etc.
  
  
  

Requirements

• Open to fresh graduates with a Diploma or Degree who are keen to work in a dynamic mall environment.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Willingness to work on shifts, weekends, and Public Holidays (as per roster).
  
  
  

Benefits

• Permanent position
• 22 days annual leave per year plus 3 days of wellbeing leave
• Medical, Dental and Inpatient coverage for self and dependant.
• Access to online wellbeing and mental health platform
  
  
  

We love a challenge and solving problems. Our clients come to us when it’s important: to handle complexity, drive diversity, offer strategic and long-term value, and to create innovative solutions.

Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower our people. Inclusion sets us all up for success.

If you feel this position is suited to your skills, experience, and career aspirations, please apply on the link. To find out more about us and to explore all other opportunities visit www.lendlease.com/careers.