CUSTOMER SERVICE ASSISTANT (PSH)

Penang Hill Corporation; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their customer service team. In this role, you will be the face of the organization, providing exceptional service to visitors at a popular tourist destination. Your warm and approachable demeanor will enhance the experience of guests, ensuring they receive all necessary information about attractions. This position requires a proactive and motivated individual who enjoys meeting new people and is committed to delivering high-quality service. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Malaysian citizen, 19 years old and above with a diploma or related qualification.
• Strong commitment to integrity, professionalism, and teamwork.

Responsibilities

• Provide outstanding customer service to improve customer satisfaction.
• Meet and greet customers while managing crowd control.

Skills

Customer Service

Communication Skills

Proactive Work Ethic

Teamwork

Language Proficiency in English

Language Proficiency in Bahasa Malaysia

Education

Diploma in Hospitality

Professional Qualification in Tourism

Degree in Customer Service

Job description

WORK DESCRIPTION:

• Meet and greet customers;
• A warm and approachable manner;
• Provide outstanding customer service to improve customer satisfaction and relationship;
• Provide information about Penang Hill and its attractions to visitors;
• Crowd control and queue management;

REQUIREMENTS:

• Malaysian citizen, 19 years old and above;
• Minimum diploma or professional qualification in Hospitality, Tourism, Customer Service, Marketing or any other related disciplines. Fresh graduates with a higher qualification are encouraged to apply;
• Previous working experience in a hotel or tourism-related establishment will be an added advantage;
• Pleasant personality, outgoing and like meeting new people;
• Strong language proficiency in English and Bahasa Malaysia (both verbal and written). Additional language skill will be an added advantage;
• Motivated and self-driven individual with a strong commitment to integrity, professionalism and teamwork;
• Passionate in customer service;
• Able to work proactively and independently;
• Must be willing to work on shifts, weekends and public holidays.

NOTE: Only shortlisted candidates will be contacted.

For any job-related inquiries or applications, please reach us at [e-mail].

Submit your complete application to the stated address:

PEJABAT PERBADANAN BUKIT BENDERA PULAU PINANG
TINGKAT 7, BANGUNAN PBBPP
JALAN STESEN BUKIT BENDERA
11500 PULAU PINANG
(ATTN. TO: CORPORATE MANAGEMENT SERVICE DIVISION)
TEL. NO.: 04-8288880 / 61
FAX NO.: 04-8288862