Customer Service Assistant Manager

Yee Lee Corporation Bhd; Kepong; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive Customer Service Executive / Assistant Manager to lead key account operations and e-commerce management. This role involves overseeing order processing, team supervision, and ensuring compliance with policies. The ideal candidate will be detail-oriented, tech-savvy, and possess strong communication and organizational skills. Join a company committed to enhancing the quality of life for Malaysian families through high-quality products and continuous innovation. Embrace this opportunity to grow in a supportive environment focused on career advancement and employee development.

Benefits

5-day work week

Staff purchase discount

Medical insurance coverage

Education support

Career advancement opportunities

Qualifications

• 3+ years of experience in admin, customer service, or operations.
• Strong skills in MS Office and excellent communication skills.

Responsibilities

• Manage key account customer orders and ensure timely delivery.
• Supervise customer service team operations and training.

Skills

MS Office (Excel, Word, PowerPoint)

Communication Skills

Organization Skills

Problem-Solving Skills

Teamwork

Education

Bachelor’s degree in Business Admin / Management

Job description

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We’re looking for a proactive and detail-oriented Customer Service Executive / Assistant Manager to oversee key account operations, e-commerce management, reporting, and team supervision. If you're organized, tech-savvy, and love smooth operations, you’re the one we want.

Job Responsibilities:

• Manage key account customer orders and ensure timely delivery.
• Oversee e-commerce order processing, tracking, and resolution.
• Prepare reports on customer service and operations performance.
• Coordinate cross-departmental workflows and communication.
• Ensure compliance with internal policies and external regulations.
• Train and onboard new team members.
• Supervise CS team operations, scheduling, and evaluations.
• Handle ad-hoc administrative and operational tasks.

Job Requirements:

• Bachelor’s degree in Business Admin / Management or equivalent.
• At least 3 years of experience in admin, customer service, or operations.
• Strong skills in MS Office (Excel, Word, PowerPoint).
• Excellent communication, organization, and problem-solving skills.
• Team player with the ability to work independently.

Employee Benefits:

• 5-day work week (Monday to Friday)
• Staff purchase discount on Yee Lee and partner products
• Medical & personal accident insurance coverage
• Education support for employee development
• Career advancement & job enrichment opportunities

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer services manager?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following languages are you fluent in?
• Are you willing to undergo a pre-employment background check?
• How much notice are you required to give your current employer?

Manufacturing, Transport & Logistics 1,001-5,000 employees

Yee Lee Corporation Bhd (YLC) began in 1968 as an edible oil repacked in Malaysia and has since grown into a fully integrated manufacturer and distributor. It operates across various sectors, including consumer products, plantations, and eco-tourism. YLC aims to enhance Malaysian families' quality of life by developing affordable, high-quality products using local resources. The company focuses on continuous innovation, customer satisfaction, and environmental responsibility, supported by 18 branches nationwide. Guided by its philosophy of "Integrity before Profits," YLC emphasizes honesty, fairness, and ethical practices to build long-term success.

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