Customer Service Assistant / CS Staff

Kertih Terminals Sdn Bhd; Kerteh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in tank terminal operations is seeking a Customer Service Associate in Kerteh. The role involves managing product movement, fulfilling customer inquiries, and ensuring operational efficiency in logistics and scheduling. Candidates should possess a diploma and strong customer service skills, with experience in tank terminal operations being advantageous.

Qualifications

• Diploma or equivalent preferred.
• At least 2 years in tank terminal operations.
• Skills in customer service and team collaboration required.

Responsibilities

• Manage product movement using MyS and SAP systems.
• Coordinate vessel berthing and truck scheduling.
• Serve as the first point of contact for urgent customer inquiries.

Skills

Customer service skill

Communication skill

Teamwork

Planning and organizing

Flexibility

Education

Diploma in Engineering, Business Administration or Economics

Certificate or SPM holder with 2 years in tank terminal operations

Tools

Word

Excel

PowerPoint

SAP

Job description

Role Summary

Accountable for handling, supporting, and reporting customer operational activities in accordance with the Customer Service Procedure. Responsibilities include, but are not limited to, overseeing product movement via the MyS System, coordinating vessel berthing and truck scheduling, and addressing issues arising from daily operations within the Customer Service Section.

Job Responsibilities

• The CSA at his/her best endeavor mastering KTSB product movement system namely MyService Orders and MyService Operations and responsible for order creation, inventory updating and operation planning through this both systems.
• Manage truck order status in SAP, including placing orders on hold or releasing them following system updates or operational changes.
• Monitor end-to-end (E2E) order flow using the Channel Monitoring system to ensure timely and accurate execution.
• Update customer batch information within the E2E system to maintain data integrity and traceability.
• Act as the first point of contact for urgent customer inquiries, including updates on vessel progress, truck loading status, Goods Received (GR) confirmation, and other time-sensitive matters requiring immediate attention and resolution.
• Promptly update the Berth Utilization document upon shipment completion to reflect accurate berth occupancy and availability for planning and reporting purposes.
• Monitor and ensure the availability of essential consumables for TTLR (Truck Tank Loading/Receiving) activities, such as truck seals, sampling bottles, and other operational supplies, to prevent disruptions.
• Manage and align truck loading and unloading schedules to meet the time windows provided by the Customer Service Executive (CSE), ensuring timely and efficient turnaround while maintaining service quality.
  
  
  

Job Requirements

• Education: Diploma holder in any discipline preferably Engineering, Business Administration or Economics; or Certificate or SPM holder with at least 2 years in tank terminal operations.
• The incumbent must have customer service skill, communication skill, teamwork, planning and organizing, and flexibility among other things.
• The CSA operates on an 8-hour rotating shift schedule.
• Computer skill : Word, Excel, PowerPoint, Web Browser. Good to have skill in: My Service Orders, My Service Operation, Service Now, My Vopak, My CRM, Customer Gauge, SAP, C2I, My Pulse and MOSS.
  
  
  

Interested candidates please submit your application through Jobstore