Customer Service Assistant - After Sales (Contract)

Hap Seng Star; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

Hap Seng Star is seeking a proactive Customer Service Assistant to manage customer inquiries and appointment scheduling. You'll play a key role in ensuring excellent customer experiences by directing requests and following up on appointments. Ideal candidates possess strong interpersonal and communication skills in both English and Bahasa Malaysia, as well as relevant experience in customer service. Join us to contribute to a company committed to building lasting professional relationships.

Qualifications

• At least 1 year of relevant customer service experience required.
• Excellent communication skills are necessary.
• Ability to handle various customer inquiries effectively.

Responsibilities

• Attend to customer inquiries from walk-ins and calls.
• Establish appointments and register customer requirements.
• Send SMS reminders to customers prior to appointments.

Skills

Interpersonal skills

Communication skills

Verbal skills in English

Verbal skills in Bahasa Malaysia

Education

Upper Secondary / Diploma

Job description

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To attend to inquiries from walk-in customers and incoming calls promptly and gently, with proper greetings.

To establish appointments for customers within 3 days and work closely with the Customer Care Centre on appointment arrangements.

To assist in daily booking schedules and register customers’ requirements in Work Order (WIP), assigning and allocating service advisors accordingly.

To attend to customers' requests via the company's WhatsApp Group for booking, update customer details, and handle breakdown cases.

To send SMS reminders to customers at least 1 day prior to their appointments.

To arrange grab services for customer mobility.

Qualifications:

Candidate must possess at least Upper Secondary / Diploma or equivalent qualification.

At least 1 year of working experience in a related field is required.

Good interpersonal and communication skills at all levels.

Excellent verbal and written skills in English and Bahasa Malaysia.

Interested candidates may click “Apply Now” to submit your application or drop your updated resume at [e-mail]

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer service assistant?
• Do you have customer service experience?
• How much notice are you required to give your current employer?

At Hap Seng Consolidated Berhad, we believe in recruiting people with whom we can build a strong, mutually beneficial, and lasting professional relationship. We seek individuals who want to make a difference—those who can challenge us to improve, help us grow, and create value together for a better future. If you have the talent, energy, and drive to contribute, we invite you to join us and build your career!

We may retain all information and resumes received for future job opportunities within Hap Seng Consolidated Berhad Group of Companies, its related corporations (as defined in the Companies Act, 1965), and its related parties (as defined in the Main Market Listing Requirements of Bursa Malaysia Securities Berhad).

To help fast track investigations, please include any relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.

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