Customer Service Assistant - Admin | Petaling Jaya, MY

KPMG Malaysia; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading professional services company, KPMG Malaysia, is seeking a Customer Service Assistant to provide front-line support and administrative assistance. This role involves client reception, call management, and ensuring the smooth operation of the Corporate Floor. Strong communication skills and a professional demeanor are essential, along with a minimum SPM qualification. Candidates with or without experience are encouraged to apply.

Qualifications

• Minimum 1 year work experience in a similar capacity preferred.
• Strong communication and interpersonal skills.
• Open to applicants without experience.

Responsibilities

• Provide client and visitor reception, ensuring a friendly and professional demeanor.
• Manage incoming calls and accurately direct them.
• Coordinate the booking and scheduling of meeting rooms.

Skills

Communication Skills

Interpersonal Skills

Education

SPM or equivalent

Job description

Description:

The Customer Service Assistant provides front-line support and administrative assistance within the department. Responsibilities include managing incoming calls, welcoming and directing visitors at the KPMG Corporate Floor, and ensuring guests are guided to the appropriate meeting rooms with hospitality services. The role also involves performing general office duties such as filing, data entry, and other routine administrative tasks. This position requires strong communication skills, a professional demeanor, and the ability to multitask in a dynamic environment.

Responsibilities:

Client & Visitor Reception Maintain a well-groomed appearance and a friendly demeanor at all times. Greet clients and visitors warmly upon arrival at the Corporate Floor.

Call Management Promptly answer all incoming calls, direct them to the appropriate departments or personnel, and accurately take and relay messages when necessary.

Telephone System & Staff Directory Knowledge Be thoroughly familiar with the names, roles, and extension numbers of all staff across departments, as well as the operation of the office telephone system.

Client Guidance & Hospitality Escort clients and visitors to the waiting area or designated meeting rooms. Offer and serve beverages courteously.

Meeting Room Coordination Manage the booking and scheduling of meeting rooms efficiently, ensuring no conflicts or overlaps.

Facility Checks Conduct daily checks to ensure all meeting room facilities are fully operational. Promptly report any issues or malfunctions to the administrative team.

Administrative Support Coverage Be prepared to provide backup support for administrative staff during their absence (e.g., leave days), ensuring continuity of front desk and office operations.

Requirements :

• SPM or equivalent
• preferably minimum 1 year work experience in a similar capacity. Those without work experience are also encouraged to apply
• Good interpersonal and communication skills

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