Customer Service Assistant

OTC Cosmetic Industries Sdn Bhd; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in the cosmetics industry seeks a Customer Service Representative in Shah Alam. The role involves managing customer inquiries, assisting in order processing, and maintaining customer relationships. Candidates should possess strong communication skills and have a background in customer service or related fields.

Benefits

5 Working Days

Monthly & yearly KPI incentive

Training and development opportunities

Annual Leave

Good personal career development platform

Qualifications

• More than 1 year experience in cosmetics preferred.
• Proficient in Mandarin for communication.
• Prior experience in factory customer service preferred.

Responsibilities

• Handle customer inquiries and complaints through various channels.
• Assist customers in processing and tracking orders.
• Collaborate with departments to ensure timely order delivery.

Skills

Strong communication skills

Service awareness

Teamwork spirit

Emotional management

Learning ability

Education

High school diploma or above

Major in management or related fields

Tools

Office software

Customer service systems

Job description

Job Responsibility

• Answer customer calls and handle customer inquiries and complaints through various channels such as phone calls and emails, providing timely responses and professional solutions.
• Assist customers in processing and tracking orders, ensuring accurate and timely order information and providing customers with order status and shipping information.
• Track customer order progress, coordinate with production, logistics, and other departments to ensure orders are delivered on time.
• Record customer feedback and complaints, provide timely feedback to relevant departments, and track progress to ensure timely resolution of issues.
• Maintain customer relationships, establish good communication and trust with customers, and enhance customer satisfaction and loyalty.
• Participate in customer service-related training and learning to continuously improve professional knowledge and service levels.
• Accurately record and track customer service data according to company regulations and processes, and provide relevant reports and analysis.
• Collaborate with other departments to conduct market research and customer satisfaction surveys, collect customer feedback and suggestions, and provide improvement directions for the company.
• Assist in handling customer complaints and disputes, find solutions, and handle them properly to maintain the company's reputation and interests.
• Complete other tasks assigned by superiors.
  
  

Job Requirements

• High school diploma or above; major in management or related fields.
• More than 1 year experience in cosmetics, food or other fast-moving products is preferred.
• Fresh grads also can apply
• Strong communication skills and service awareness, proficient in Mandarin and written language for customer communication.
• Prior experience in factory customer service or related fields is preferred.
• Teamwork spirit, ability to effectively coordinate with other departments to achieve common goals.
• Proficient in computer operation and word processing, skilled in using office software and customer service systems.
• Good emotional management skills and patience, able to maintain a good working state in the face of pressure and challenges.
• Good learning ability and initiative to continuously improve professional knowledge and service skills.
  
  

Basic Abilities

• Team building: Advocate for teamwork and personal subordination to the team.
• Service orientation: Recognize emotions and respond with humility.
• Execution of plans: Efficiently accomplish tasks according to set goals.
  
  

Job Benefits

• 5 Working Days
• Monthly & yearly KPI incentive
• Training and development The company firmly believes that talent training is an important measure to achieve corporate strategic goals, and helps the company strive to improve the training system and talent development model to guide employees' career growth Training includes:
• New employee induction trainingï¼Key employee training plan and execution
• Opportunity for participating in lean management professional training taught by lean management experts from top children's cosmetics enterprises from China every month
• Middle and senior management training and other forms of learning and promotion opportunities
• Good personal career development platform
• EPF/SOCSO/PCB
• Annual Leave