Customer Service Assistant

MyTutor.my; Seremban; Hybrid; MYR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Assistant to join their team in Seremban. This full-time role offers the flexibility of remote work and involves providing personalized assistance to clients in selecting tutoring options. The ideal candidate will possess strong interpersonal and communication skills, ensuring customer satisfaction while supporting students in their academic journeys. Join a forward-thinking company that values personal growth and development, and make a positive impact on students' lives through tailored educational support.

Qualifications

• Strong interpersonal and communication skills are essential.
• Experience in customer service and sales is an advantage.

Responsibilities

• Assist clients in selecting suitable tutoring options.
• Provide guidance on further studies and career paths.

Skills

Interpersonal Skills

Communication

Customer Satisfaction

Organizational Skills

Time Management

Sales Experience

Job description

Company Description

MyTutor.my is Malaysia's largest provider of 1-to-1 home and online tuition, offering personalized attention to enhance learning. Services include One-to-One Home and Online Tuition, Career Guidance, and University/College Student Tutoring.

Role Description

This is a full-time role as a Customer Service Assistant at MyTutor.my in Seremban, with flexibility for remote work. The role involves assisting clients based on their needs, whether for One-to-One Home or Online Tuition, providing Further Study & Career Path guidance, and supporting University/College Student Tutoring.

Qualifications

• Interpersonal Skills and Communication
• Customer Satisfaction, Support, and Service
• Excellent organizational and time management skills
• Experience in sales is an advantage