Customer Service Assistant

Agensi Pekerjaan ES 2000 Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join a leading company as a Customer Service Assistant, the first point of contact for our customers. In this dynamic role, you will provide exceptional service and support, addressing inquiries and ensuring satisfaction. Ideal candidates are customer-focused individuals, ready to thrive in a fast-paced environment and grow professionally.

Benefits

EPF

Health Insurance

Medical Leave

SOCSO

Training Provided

5 Working Days

Staff Activities

Qualifications

• Fluency in English (written and spoken).
• Demonstrated ability to provide excellent customer service.
• Previous customer service experience is a plus.

Responsibilities

• Provide excellent customer service through various channels.
• Address customer inquiries and resolve issues.
• Process transactions accurately and efficiently.

Skills

Customer Service

Communication Skills

Problem Solving

Education

Diploma or higher

Tools

Basic computer applications

Job description

Fewer than 20 applicants. You still have a chance!

Customer Service Assistant

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Assistant. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply.

Key Responsibilities:

• Provide excellent customer service through various channels, including phone, email, and in-person interactions.
• Address customer inquiries, resolve issues, and ensure customer satisfaction.
• Process transactions accurately and efficiently.
• Maintain a positive and professional demeanor at all times.
• Collaborate with team members to achieve departmental goals.

Requirements:

• Minimum of a Diploma or higher.
• Fluency in English (written and spoken).
• Proficiency in basic computer applications.
• Demonstrated ability to provide excellent customer service.

Preferred Qualifications:

• Previous customer service experience is a plus.
• Cashiering experience is a plus.
• Individuals with an outgoing personality are encouraged to apply.
• Fresh graduates are welcome to apply.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.

Join our team and make a difference in the lives of our customers! We are an equal opportunity employer and value diversity at our company.

• Keywords: Customer Service, Customer Support, Retail, Cashier, Entry-Level, Communication Skills, Problem Solving, [Add industry-specific keywords here]

As a Customer Service Assistant, you will be the primary point of contact for our valued customers, ensuring their inquiries and concerns are addressed promptly and effectively. This role offers a fantastic opportunity to develop your communication and problem-solving skills while contributing to a positive customer experience.

• Responsibilities:
• Communicate with customers via telephone and in person to provide comprehensive information about our products and services, addressing inquiries and resolving complaints with empathy and efficiency.
• Meticulously document all customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken, ensuring accurate record-keeping for future reference.
• Proactively follow up with customers to verify the effectiveness of implemented solutions and ensure their complete satisfaction.
• Thoroughly review policy terms and conditions to determine appropriate handling and compliance, adhering to established guidelines and regulations.
• Maintain and update Standard Operating Procedures (SOPs) and records to ensure accuracy and relevance, contributing to the continuous improvement of our customer service processes.
• Actively identify opportunities to enhance and improve current processes, streamlining workflows and optimizing efficiency to elevate the overall customer experience.
• Uphold and exceed customer service satisfaction standards, fostering strong client relationships and promoting customer loyalty.
• Adhere to all company processes and procedures, ensuring consistency and compliance in all customer service activities.

This role provides a platform to deepen your understanding of customer service best practices and develop expertise in conflict resolution and communication. You will have the opportunity to contribute to process improvements, impacting customer satisfaction and business outcomes. With dedication and strong performance, you can advance within the customer service team or explore other roles within the organization.

• EPF
• Health Insurance
• Medical Leave
• SOCSO

Additional Benefits

• Training Provided
• 5 Working Days
• Staff Activities

Customer Service Communication Skills Problem-Solving Attention to Detail Cashier Time Management Patience Listening Skills

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