Customer Service Assistant

Berjaya Land Berhad; Kuantan; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic company in Malaysia is seeking a Customer Service Representative based in Kuantan. The role involves providing accurate information to customers, resolving issues, and supporting promotional events. Candidates should have a minimum of an SPM/Advanced/Diploma in Business Studies and 1-2 years of experience. A good command of English and Bahasa Malaysia is essential.

Benefits

Medical benefit

Hospitalization and PA Insurance Scheme

Qualifications

• Minimum 1-2 years of working experience in the related field.
• Good command of English and Bahasa Malaysia (verbal and written).

Responsibilities

• Provide information to customers and answer their questions.
• Resolve customer issues to ensure a positive experience.
• Support during mall events and promotions.

Skills

Informing Others

Verbal Communication

Resolving Conflict

Listening

Multi-tasking

Customer Service

General Math Skills

Promoting Process Improvement

Problem Solving

Thoroughness

Quality Focus

Education

SPM/Advanced/Diploma in Business Studies or equivalent

Job description

Responsibilities

• Provides information to customers by verifying understanding of request, answering questions, and offering assistance.
• Resolving customer issues and concerns, ensuring a positive customer experience.
• Providing accurate and up-to-date information to customers regarding products and services.
• Collaborating with cross-functional teams to address complex customer requests.
• Provide support during mall events, promotions, and seasonal campaigns as needed.
• Performs any other ad hoc tasks as assigned by superior.

Requirements

• Possess minimum SPM/Advanced/Diploma in Business Studies/ or equivalent.
• Minimum 1-2 year(s) of working experience in the related field is required for this position.
• Good command of English and Bahasa Malaysia in both verbal and written.
• Required Skills: Informing Others, Verbal Communication, Resolving Conflict, Listening, Multi-tasking, Customer Service, General Math Skills, Promoting Process Improvement, Problem Solving, Thoroughness, and Quality Focus.

Company Overview

In line with our continuous growth and expansion, we seek suitable qualified and dynamic individual to join our team based in Kuantan. Qualified Candidates will be offered excellent career advancement opportunities and attractive remuneration package such as medical benefit, hospitalization and PA Insurance Scheme.

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