Customer Service Assistant

Relihuman Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in Kuala Lumpur is seeking a Customer Service representative to provide tech support for POS systems and online ordering platforms. This role is open to fresh graduates and offers an opportunity to develop communication and problem-solving skills in a dynamic environment. The successful candidate will work remotely or via phone and WeChat, helping customers troubleshoot various issues while documenting their cases for future reference.

Benefits

Medical allowance

Annual leave

Performance Bonus

Qualifications

• Fluent in both spoken and written Mandarin/Cantonese and English.
• Strong communication and problem-solving skills are essential.
• Experience with POS systems is a plus.

Responsibilities

• Provide tech support via phone, WeChat, and remote access tools.
• Diagnose and resolve issues related to POS systems.
• Document support cases and solutions for future reference.

Skills

Fluent in Mandarin/Cantonese

Fluent in English

Strong communication skills

Problem-solving skills

Multitasking

Education

Fresh graduate

Tools

POS systems

Online ordering platforms

Remote support tools (e.g., TeamViewer, AnyDesk)

Job description

Fewer than 20 applicants. You still have a chance!

• Fluent in Mandarin/Cantonese and English, both spoken and written
• Strong communication and problem-solving skills
• Experience with POS systems and online ordering platforms is a plus
• Comfortable using remote support tools such as TeamViewer or AnyDesk
• Able to multitask and work under minimal supervision
• Fresh graduate is also welcome to apply
• Provide tech support via phone, WeChat, and remote access tools (e.g., TeamViewer)
• Diagnose and resolve issues related to POS systems and online ordering platforms
• Walk customers through setup, troubleshooting steps, and general system usage
• Document support cases and solutions for future reference
• Coordinate with internal technical teams to escalate complex issues
• Medical allowance
• Annual leave
• Performance Bonus

Customer Service

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