Customer Service Assistant

Like; Gombak; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading digital marketing company in Gombak, Malaysia is seeking a candidate to support TikTok operations. Responsibilities include tracking performance metrics, collaborating with creators, and assisting users. Strong communication skills in Bahasa Malaysia and English are required. Fresh graduates are welcome to apply. This role offers benefits including bonuses, EPF/SOCSO/EIS, and annual leave.

Benefits

The Bonus

EPF/SOCSO/EIS

Annual leave

Nearby MRT station – Company provides shuttle service

Qualifications

• Computer-literate and able to use Microsoft Excel confidently.
• Fresh graduates are encouraged to apply.

Responsibilities

• Track and report creator performance metrics and analytics.
• Identify and prospect new potential sellers.
• Collaborate with creators, affiliates, and sellers on TikTok operations.
• Assist in developing TikTok marketing strategies and content calendars.
• Assist users with inquiries, troubleshoot issues, and provide support.
• Communicate with creators, affiliates, and sellers to resolve problems.

Skills

Microsoft Excel

Communication in Bahasa Malaysia and English

Job description

Responsibilities

• Track and report creator performance metrics and analytics
• Identify and prospect new potential sellers
• Collaborate with creators, affiliates, and sellers on TikTok operations
• Assist in developing TikTok marketing strategies and content calendars
• Assist users with inquiries, troubleshoot issues, and provide support regarding their accounts, content, or platform policies
• Communicate with creators, affiliates, and sellers through emails, chats, or phone calls to resolve problems efficiently

Qualifications

• Computer-literate and able to use Microsoft Excel confidently
• Communication skills in Bahasa Malaysia and English
• Fresh graduates are encouraged to apply

Benefits

• The Bonus
• EPF/SOCSO/EIS
• Annual leave
• Nearby MRT station – Company provides shuttle service