Customer Service and Procurement Supervisor

Private Advertiser; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading manufacturing organization is seeking a highly motivated Customer Service and Procurement Supervisor in Petaling Jaya. In this role, you will lead a small team to manage procurement activities and customer service operations. The ideal candidate has at least 8 years of experience and is fluent in Cantonese, Mandarin, and English. Proficiency in SAP and excellent analytical skills are required. Competitive salary and a supportive work environment are on offer.

Qualifications

• Minimum 8 years of solid experience in procurement and customer service.
• Experience in the glove industry is a plus.
• Strong knowledge and experience using SAP is essential.

Responsibilities

• Supervise a team of 2–3 procurement and customer service executives.
• Oversee purchase orders with suppliers and sales orders with internal customers.
• Collect monthly quotations and perform cost analysis.
• Monitor purchasing and delivery activities.
• Liaise with internal teams, suppliers, and customers.
• Maintain transparent PO/SO data in the ERP system.

Skills

Fluent in Cantonese

Fluent in Mandarin

Fluent in English

Communication skills

Analytical skills

Proficient in MS Office

Negotiation skills

Education

Bachelor’s degree in supply chain, IT, Business, or related field

Tools

SAP

Job description

Customer Service and Procurement Supervisor

The Company

This global organization is a leading manufacturers and distributors of high-quality infection control, single-use infection control and preventive products. Serving sectors such as medical, dental, industrial, veterinary, laboratory, and health and beauty, the company operates in 50 countries and owns 10 manufacturing facilities across North America, Europe, and Asia. Its products are sold in over 95 countries.

With a strong commitment to safety and quality, the company is a recognized leader in facemask and non-woven product manufacturing. It has a strong presence across the Asia-Pacific region, including Hong Kong, China, Taiwan, Japan, Australia, Malaysia, South Korea, and Singapore.

The Role

We are seeking a highly motivated, detail-oriented and analytical Customer Service and Procurement Supervisor to join our team in Petaling Jaya. In this role, you will lead a small team and be responsible for managing procurement activities and customer service operations, ensuring smooth order management and seamless communication between stakeholders.

Key Responsibilities

• Team Leadership and Coordination: Supervise a team of 2–3 procurement and customer service executives, drive team performance, smooth collaboration and efficiency.
• Order Management: Oversee purchase orders (PO) with suppliers and sales orders (SO) with internal customers, maintaining accurate records in the ERP system.
• Supplier Engagement and Cost Analysis: Collect monthly quotations, perform cost analysis, and report findings to management. Negotiate pricing and delivery terms to optimize value.
• Procurement and Delivery Oversight: Monitor purchasing and delivery activities, proactively resolving issues and ensuring timely fulfillment.
• Customer and Supplier Communication: Liaise with internal teams, suppliers, and customers to clarify requirements, address daily and ad hoc issues, and support project execution.
• Reporting and System Maintenance: Maintain transparent PO/SO data in the ERP system and provide regular performance reports to management.

Requirements

• Bachelor’s degree in supply chain, Information Technology, Business, or related field.
• Minimum 8 years of solid experience in procurement and customer service.
• Experience in the glove industry is a plus.
• Fluent in Cantonese, Mandarin, and English (spoken and written).
• Proficient in MS Office (Excel, Word, PowerPoint) and Chinese word processing.
• Strong knowledge and experience using SAP is essential.
• Excellent communication, interpersonal, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Highly organized and capable of working independently.

Does this sound like you? If you are a motivated individual looking to take the next step in your career and meet the qualifications above, we’d love to hear from you!

Please submit your resume, clearly detailing your experience and relevant skills in line with the role requirements.

Unlock job insights

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Application questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Procurement Supervisor?
• Which of the following languages are you fluent in?
• Which of the following Microsoft Office products are you experienced with?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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