Customer Service and collection Specalist

Summary of position

The Customer Service and Collections Specialist is responsible for managing aged accounts, ensuring timely collections, and addressing billing inquiries and concerns from clients. This role serves as a key liaison between customers and internal teams, ensuring customer accounts are accurately maintained and payments are processed efficiently. The position demands professionalism, strong communication skills, and a proactive approach to resolving customer issues to maintain positive relationships.

Essential functions and duties

• Prepare sales orders, quotations, and other documents related to sales inquiries.
• Coordinate with internal teams to ensure smooth order processing and resolve any billing-related issues.
• Verify order accuracy, pricing, and applicable discounts before finalizing invoices in SAP.
• Track order status from placement to delivery, ensuring timely invoicing and minimizing discrepancies.
• Send payment reminders, follow-up communications, and collection notices to customers to ensure timely payment.
• Investigate and resolve billing disputes and discrepancies through collaboration with internal teams and customers, ensuring clear and effective communication.
• Serve as the primary point of contact for accounts receivable inquiries from customers.
• Follow up on payments that lack remittance information or involve misapplied payments to ensure proper processing.
• Create and maintain accurate customer accounts in the SAP system, ensuring alignment with AR credit control processes and organizational standards.
• Support e-invoicing implementation by coordinating customer data collection and ensuring accuracy for system integration.
• Other duties as assigned by management.

Qualifications

• 3+ years of experience in customer service or collections, preferably in the medical device industry.
• MS Office proficient especially MS-Excel.
• Excellent communication, good at work prioritization and problem solving.
• High responsibility, ability to work under pressure and reach set deadlines.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team in a fast-paced environment.

• Knowledge of medical terminology and understanding of medical device regulations is preferred.