Customer Service Agent

GrowthFN SDN BHD; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

GrowthFN SDN BHD is looking for a Full-time Customer Service Agent who will play a key role in providing exceptional service. The position requires effective communication skills and the ability to handle customer inquiries via chat, supporting operational functions for the Taiwan market. Successful candidates will exhibit a customer-centric approach, be detail-oriented, and possess effective multitasking skills. The job offers a competitive salary of RM3,800 per month with a work-from-home option available after onboarding.

Benefits

Double pay for public holidays

Qualifications

• At least 1 year working experience in customer service preferred.
• Opening to fresh graduates.

Responsibilities

• Assist customer issues via chat with excellent customer service.
• Coordinate between customers/vendors/riders to troubleshoot operational issues.
• Handle complaints and provide appropriate solutions.

Skills

Customer-centric commitment

Detail-oriented

Basic English communication skills

Familiarity with Google Suite

Strong computer navigation skills

Education

SPM holder and above

Job description

GrowthFN SDN BHD is hiring a Full time Customer Service Agent role in Bangsar South, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
  • Monday: Morning
  • Tuesday: Morning
  • Wednesday: Morning
  • Thursday: Morning
  • Friday: Morning
• 1 year of relevant work experience required for this role
• Expected salary: RM3,800 per month

ROLE: Mandarin Speaker - Customer Service (Work From home)

(WFH -Employees will work from home after 3 months of onboarding)

Location: Kuala Lumpur Sentral Malaysia.

Total Salary : RM3,800

(Basic RM 3000 + RM 500 Shift Allowance + KPI RM300

Project: Taiwan market

Function: Live Operations

Language: Mandarin

Report To:Team Leader

Joining date: 16th June 2025

Headcount: 20

Shift: 24/7 Rotational shift

Education: SPM holder and above

Work set up: Work from home policy - Employees may work from home after onboard 3 months,

Double pay for public holidays.

ROLE POSITIONING AND OBJECTIVES

Service Executive (SE) is responsible for answering incoming transactions, solving order related problems and providing quality service that exceeds customer’s expectation via chats. An SE is required to represent the organisation appropriately to all customers and partners.

WHAT YOU WILL OWN:

● Assist customer issues via chat with excellent quality customer service.

● Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.

● Listen attentively to customer needs/concerns and demonstrate empathy while maximising opportunity to build rapport with the customer

● Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.

● Develop excellent product knowledge to enhance customers’ experience and support.

● Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.

● Handle complaints, and provide appropriate solutions and alternatives within the allocated time.

● Grow as part of Live Operations in line with our client values and COE principles.

● Work on personal and team goals as part of a dynamic team in a fast paced environment.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● Fresh graduates are welcomed.

● With at least 1 year working experience in customer service field

● Must possess customer-centric commitment

● Ability to maintain composure in a multitasking, high energy environment

● Detail-oriented

● Basic English communication skills

● Well versed in local language

● Preferably with strong computer navigation skills

● Familiarity with Google Suite

● Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)

● Typing speed of at least 40 wpm with 95% accuracy