Customer Service Advisor, Mandarin (30th June Intake)

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in customer experience solutions is seeking a Customer Service Advisor fluent in Mandarin to provide exceptional service to users and merchants. The role involves resolving inquiries, maintaining professionalism, and collaborating with internal teams to enhance service processes. Candidates should possess strong problem-solving skills and customer service experience.

Qualifications

• Experience as a Customer Service Advisor is preferred.
• Fluency in Mandarin is a plus.
• Previous call center experience is advantageous.

Responsibilities

• Provide high-quality service to users and merchants.
• Resolve customer queries in a professional manner.
• Work with internal stakeholders on SOP delivery.

Skills

Problem-solving

Communication

Customer Service

Job description

Customer Service Advisor, Mandarin (30th June Intake)

Provide high-quality service to users and merchants, and help resolve their queries in a prompt and professional manner.

Maintain a high level of attentiveness and professionalism when resolving customer’s issues.

Work with internal stakeholders, to make sure the SOP is delivered as expected.

Provide recommendations and suggestions for improvements based on active collection of feedbacks from users and merchants.

Self-starter, with well-developed and proven judgment and problem-solving skills.

Ability to handle complex cases.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Adviser? Do you have customer service experience? Have you worked in a call centre before? Which of the following languages are you fluent in?

Information & Communication Technology More than 10,000 employees

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

What can I earn as a Customer Service Adviser