Customer Service Advisor Immediate Hiring - English Speaker (Open to Fresh Graduate)

Trinity Workforce Solution Sdn Bhd - Malaysia; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Cyberjaya is hiring a Customer Service Advisor ideal for fresh graduates. The role involves providing phone support, ensuring customer satisfaction, and documenting issues. Candidates must be fluent in English and possess a minimum qualification of SPM. Immediate joiners preferred.

Qualifications

• Min 6 months experience in Customer Service and related role.
• Fresh Graduates are encouraged to apply.
• Fluent in English.

Responsibilities

• Provide customer service-based phone support to clients.
• Record and update customer cases in CRM.
• Address or escalate customer issues appropriately.

Skills

Customer Service

Fluency in English

Education

SPM

Job description

We're hiring Customer Service Advisor (English Speaker)

Open for Fresh Graduates (SPM Leaver are Welcome as well)

Immediate joiner preferred

Basic Salary: RM2025 + Shift Allowance up to RM 300

KPI Allowances: Up to RM 300 & OT Provided

Other allowances will be provided

Work Type: Permanent Role

Working Hours: Rotational Shift (8am - 5pm) & (3pm - 12AM)

5 days work and 2 days off (Rotational)

Intake 7th July 2025

Walk in Interview 5th July 2025 (Saturday) at Cyberjaya Location

DUTIES AND RESPONSIBILITIES:

• Provide primarily customer service-based phone support to the client’s customers.
• Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
• Accurately record and update customers’ cases into the client’s CRM and trackers following appropriate processes.
• Provide accurate and understandable information to all customers and support partners.
• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.

Requirements:

• Min 6 months experience in Customer Service and related role.
• Fresh Graduates are encourage to apply.
• Min Qualification: SPM and above.
• Fluent in English.
• Immediate Joiner (Preferred)
• Intake 7th July 2025
• Walk in interview on 5th July 2025
• Willing to Travel to Cyberjaya Location