Customer Service Advisor - Construction Background - Basildon

ZipRecruiter; Subang Jaya; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor to join their team. In this role, you will be responsible for scheduling appointments, liaising with clients, and ensuring that all service commitments are met. Ideal candidates will possess strong customer service and organizational skills, with a background in repairs and maintenance preferred. The position offers a competitive salary and a range of benefits, including profit sharing and flexible working options.

Benefits

Profit Share

Discretionary Annual Bonus Scheme

26 Days Holiday & Bank Holidays

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Enhanced Maternity & Paternity Pay

Flexible Working

Volunteering (2 days paid)

Learning & Development Opportunities

Qualifications

• Good working knowledge of Microsoft Office.
• Strong administration and organizational skills.
• Excellent customer service skills.

Responsibilities

• Liaising with clients and subcontractors to schedule appointments.
• Coordinating with teams to ensure materials are ready.
• Handling demanding customers and addressing service failures.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Tools

Microsoft Office

Job description

Job Description

Job Location: Basildon, Essex

Job Title: Customer Service Advisor

Job Type: Permanent full-time

Salary: £26,500 - £27,500

About the Role

Joining our team, you'll be responsible for liaising with clients, subcontractors, suppliers, and supervisors to schedule appointments. You will ensure that future jobs are scheduled in a manner that meets our contractual Service Level Agreements and avoids false promises. You will coordinate with supervisory teams and regional buyers to ensure materials and equipment are ready for use at the scheduled times. Using our MSi system, you'll actively schedule available operatives and subcontractors, discuss complex repairs, handle demanding customers, and address service failures, instilling confidence in our customers.

About You

Candidates should have good working knowledge of Microsoft Office, with strong administration, organizational, and communication skills, both written and verbal. Excellent customer service skills are essential. Previous experience within the repairs and maintenance sector or a trade-based background, along with good problem-solving skills, is preferred.

Benefits

• Profit Share
• Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Holidays
• Enhanced Pension Plan
• Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks: Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

What You Need to Do Now

If you're interested in this role, click 'apply now' to submit an up-to-date copy of your CV or call us now. If this job isn't quite right but you're looking for a new position, please contact us for a confidential career discussion.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent and temporary staffing.

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