Customer Service Administrator

Ozo Prestige Sdn. Bhd.; George Town; On-site; MYR 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Administrator, where you'll play a vital role in ensuring smooth logistics operations. This position involves assisting customers with inquiries, processing orders, and tracking shipments to enhance customer satisfaction. No prior experience is required, making it an excellent opportunity for those looking to start their career in customer service or logistics. Enjoy a supportive environment where your contributions will directly impact the customer experience and operational efficiency. Apply now and be part of a dynamic team dedicated to excellence!

Qualifications

• Good communication skills and ability to resolve customer issues quickly.
• Basic computer skills required for order processing and shipment tracking.

Responsibilities

• Answer customer inquiries about shipments and delivery schedules.
• Process customer orders and track shipments to ensure satisfaction.

Skills

Good communication skills

Problem-solving

Basic computer skills

Detail-oriented

Education

High school diploma

Higher education in business or logistics

Tools

Microsoft Office

Logistics software

Job description

Ozo Prestige Sdn. Bhd. is hiring a Full-time Customer Service Administrator role in Bayan Lepas, Penang. Apply now to be part of our team.

Job Summary:

• Looking for candidates available to work:
  • Monday: Morning
  • Tuesday: Morning
  • Wednesday: Morning
  • Thursday: Morning
  • Friday: Morning
• No experience required for this role

Job Title:

Customer Service Assistant (Logistics)

Job Purpose:

Assist with customer inquiries, order processing, and shipment tracking to ensure smooth logistics operations and customer satisfaction.

Key Responsibilities:

• Answer customer inquiries about shipments, delivery schedules, and issues.
• Process customer orders and ensure accurate details.
• Track shipments and update customers on delivery status.
• Resolve any customer issues, such as delays or damages.
• Coordinate with warehouse and transport teams for smooth deliveries.
• Keep customer records and documentation up-to-date.
• Assist with billing inquiries and invoice details.

Skills & Qualifications:

• Good communication skills, both verbal and written.
• Ability to handle customer issues and resolve problems quickly.
• Basic computer skills (e.g., Microsoft Office, logistics software).
• Detail-oriented and able to manage multiple tasks.
• Previous experience in customer service or logistics is a plus.

Education:

• High school diploma or equivalent (higher education in business or logistics is a plus).