Customer Service, Ad Operations (Urgent Hiring and Open to Fresh Graduates)

Accenture Southeast Asia; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading consulting firm in Subang Jaya is seeking a proactive Customer Service Support professional to join the Ad Operations team. The role involves monitoring campaign deals, assisting account managers, and maintaining accurate campaign information, requiring strong communication and detail-oriented skills. Candidates should have a Diploma or Degree and be able to work independently in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills in English.
• Prior experience in customer service, account coordination, or client management roles.
• Detail-oriented, organized, and able to work independently in a fast-paced environment.

Responsibilities

• Monitor daily campaign deals and support the end-to-end trafficking process.
• Assist account managers and internal teams in client communications.
• Maintain accurate campaign information such as goals, budgets, timelines, and flight dates.
• Coordinate with internal stakeholders to verify deal details.
• Support the creation, implementation, trafficking, and reporting of advertising campaigns.
• Manage simple to moderately complex workflows.

Skills

Strong communication and interpersonal skills

Detail-oriented

Organized

Education

Diploma or Degree in any field

Job description

Job Description:

We are urgently hiring a proactive and detail-oriented Customer Service Support professional to join our Ad Operations team. This role plays a key part in ensuring seamless campaign execution and client satisfaction.

Key Responsibilities:

Monitor daily campaign deals and support the end-to-end trafficking process.

Assist account managers and internal teams in client communications to ensure campaigns are live and on track.

Maintain accurate campaign information such as goals, budgets, timelines, and flight dates.

Coordinate with internal stakeholders to verify deal details and ensure information flows correctly through Ad Suite.

Support the creation, implementation, trafficking, and reporting of advertising campaigns.

Manage simple to moderately complex workflows by applying existing processes and exercising sound judgment when needed.

Job Requirements:

Diploma or Degree holder in any field.

Strong communication and interpersonal skills in English.

Prior experience in customer service, account coordination, or client management roles.

Detail-oriented, organized, and able to work independently in a fast-paced environment.

Immediate availability is highly preferred.