Customer Service

Tech Harvest Capital; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in the tech sector seeks a Customer Service Representative to enhance customer relationships through prompt and professional support. The role involves managing customer queries via email and social media, providing technical support, and offering training as needed. Ideal candidates should have at least one year of experience, be adaptable, and possess strong communication skills.

Benefits

Work-life balance (5 days a week)

Attractive remuneration and compensation package

Qualifications

• Minimum one year of experience in a similar role.
• Flexible and quick learner, adapting to changing customer needs.

Responsibilities

• Respond and resolve customer enquiries and complaints efficiently.
• Provide training and update client data.
• Manage social media interactions.

Skills

Patience

Effective Communication

Adaptability

Job description

A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

Responsibilities and Accountabilities

• Respond with speed to customer enquiries, and handle and resolve customer complaints.
• Manage customer interactions on the company's social media platforms.
• Provide training to customers when necessary.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Update and upkeep clients' profiles and databases.
• Sort client data to track target customers and initiate a marketing approach to potential clients.
• Explore efficient alternatives to improve Company's database system.
• Identify and provide feedback from customers for continuous improvement
• Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
• Escalate critical issues swiftly and accurately to your superior
• Assist the company and management in other related areas when required or requested
• Train and assist other members of the Customer Support Team when required or requested

What are the skills required?

• Minimum (1) one year of similar experience in the field.
• Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to effectively communicate, both written and verbally.

What are the benefits you are looking for?

• Enjoy work-life balance (5 days a week)
• Attractive remuneration and compensation package will be commensurate with experience and qualifications.