Customer Service

Best Global Logistics Technology Malaysia; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading logistics technology provider is seeking a Customer Service representative with potential for growth. Candidates should have 1-2 years of relevant experience, strong communication skills especially in Mandarin, and willingness to work in a shift system. Join a dynamic team supporting e-commerce and logistics solutions in Malaysia.

Qualifications

• Min 1-2 years in Customer Service.
• Logistics/Manufacturing or BPO background preferred.
• Fluent in Mandarin for client communications.

Responsibilities

• Provide customer service support in logistics.
• Communicate effectively with Mandarin-speaking clients.
• Work in a shift system over 5.5 working days.

Skills

Customer Service

Mandarin

Microsoft Office

Job description

Min 1 - 2 years of CS related working experiences.

Logistics/ Manufacturing or BPO background is highly preferable.

Mandarin speaking is highly preferable.

Able to accept 5.5 working days with 2 shifts (off day will be on weekday or weekend) - No midnight shift.

Applicable for Malaysian only.

Mandarin speakers are preferable to effectively communicate with Mandarin-speaking clients.

Salary package will be based on interview performance and related working experiences.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Role?
• How would you rate your Mandarin language skills?
• Which of the following Microsoft Office products are you experienced with?

Manufacturing, Transport & Logistics 101-1,000 employees.

BEST Global Logistics Technology (Malaysia) is a trusted provider of e-commerce delivery solutions, powered by advanced technology and experienced management. As a subsidiary of BEST Inc., we offer comprehensive logistics services across Malaysia, including domestic and cross-border express delivery, road freight, and warehousing. BEST Express, our dedicated delivery service, provides cost-effective, customizable door-to-door solutions across 13 states and 3 Federal Territories—supporting businesses and enhancing the e-commerce experience.

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