Customer Service

Wax Candy; Muar; On-site; MYR 20,000 - 100,000; Full time

Job summary

A thriving beauty service provider, Wax Candy, is seeking a Full Time Customer Service representative in Muar, Malaysia. The role involves assisting customers through various channels, providing information on services, and ensuring their experience is seamless. Ideal candidates possess strong communication and interpersonal skills, with fresh graduates encouraged to apply. Benefits include a competitive salary, professional training, medical and dental coverage, and additional incentives.

Benefits

Medical and dental benefits

Annual leave / Public holiday

Commission provided

Personal entitlement of cosmetic and skincare

Incentives, bonus and allowances

Professional training will be provided

KWSP, SOCSO included

Qualifications

• Experience in customer service is an advantage.
• Fresh graduates are encouraged to apply.
• Preferred candidates can start work immediately.

Responsibilities

• Respond to customer inquiries via various platforms in a friendly manner.
• Handle appointment bookings and manage customer feedback.
• Coordinate with the beautician team for scheduling.

Skills

Customer service skills

Good communication

Interpersonal skills

Solution-oriented attitude

Job description

Wax Candy Hiring! Full Time Customer Service in WP Kuala Lumpur, Selangor, Selangor, Earn up to MYR 5,000 - Ricebowl

• Have experience in customer service is add advantage.
• Good complexion with pleasant customer service skills
• Good communication and interpersonal skills
• Fresh graduates are also encouraged to apply
• Preferred candidates can start work immediately is an advantage
• Respond to customer inquiries via WhatsApp, social media, calls, or email in a friendly and professional manner
• Provide information about Candy Wax services, packages, promotions, and aftercare tips
• Handle appointment bookings, rescheduling, and customer follow-ups
• Assist walk-in and online customers with service-related questions or concerns
• Manage and resolve customer feedback or complaints with a positive and solution-oriented attitude
• Record customer interactions and preferences to improve service quality and personalization
• Coordinate with the beautician team to ensure smooth scheduling and customer experience
• Support marketing team during campaigns or promotions (e.g., replying DMs, sending reminders)
• Maintain a strong brand image by delivering excellent service at every touchpoint
• Commission provided
• Personal entitlement of cosmetic and skincare
• Incentives, bonus and allowances
• Annual leave / Public holiday
• Medical and dental benefits
• Professional training will be provided
• KWSP, SOCSO included

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