customer service

JP Asia Capital; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join JP Asia Capital as a Customer Service representative based in Kuala Lumpur. You will deliver exceptional customer experiences, managing various inquiries and ensuring client satisfaction. Ideal candidates have strong communication skills and at least 2 years in customer-focused roles, preferably in financial services.

Benefits

Professional development opportunities

Collaborative and inclusive work culture

Qualifications

• Minimum 2 years in a customer service or client-facing role.
• Proficient in English and Bahasa Malaysia.
• Experience with CRM and call center software.

Responsibilities

• Respond to customer inquiries and resolve issues efficiently.
• Manage requests via phone, email, and chat.
• Contribute to improving customer service processes.

Skills

Communication

Problem-Solving

Interpersonal Skills

Tools

CRM software

Job description

About the role

We are seeking a dedicated and experienced Customer Service professional to join our growing team at JP Asia Capital Sdn Bhd. As a Customer Service representative, you will play a vital role in delivering exceptional customer experiences and ensuring the satisfaction of our valued clients. This is a full-time position based in our Kuala Lumpur City Centre office.

What you'll be doing

Respond to customer inquiries and resolve issues in a timely and efficient manner, providing personalised and empathetic support

Manage a diverse range of customer requests across multiple communication channels, including phone, email, and online chat

Maintain accurate and detailed records of customer interactions and follow-up actions

Contribute to the continuous improvement of customer service processes and procedures

Collaborate with cross-functional teams to ensure a seamless customer experience

Provide feedback and recommendations to management to enhance customer satisfaction

What we're looking for

Minimum 2 years of experience in a customer service or client-facing role, preferably in the financial services or call centre industry

Strong communication and interpersonal skills, with the ability to listen, empathise, and provide effective solutions to customer queries

Excellent problem-solving and decision-making skills, with a focus on delivering high-quality customer service

Proficient in English and Bahasa Malaysia, with the ability to communicate effectively in both languages

Adept at navigating and utilising various customer relationship management (CRM) and call centre software systems

Demonstrated commitment to continuous learning and process improvement

What we offer

At JP Asia Capital Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for professional development and career advancement
• Collaborative and inclusive work culture

About us

JP Asia Capital Sdn Bhd is a leading financial services provider in Malaysia, specialising in investment management, corporate finance, and wealth advisory services. With a strong track record of delivering exceptional results for our clients, we are committed to maintaining our position as a trusted and innovative financial partner. Join our team and be a part of our continued growth and success.

Apply now to become our next Customer Service star!

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following languages are you fluent in? How would you rate your Mandarin language skills?

Founded in 2014, our company is dedicated to providing professional management advisory services to small and medium-sized enterprises (SMEs). We are on a mission to empower businesses and drive their success through our comprehensive range of services.

We pride ourselves on being a service company with a laser focus on business management improvement. Our expertise extends beyond consultancy, as we are also a HRDF-certified training provider. we offer trainings for SME business owners, equipping them with the knowledge and skills needed to effectively manage their businesses. Our trainings are HRDF claimable, making it even more accessible for business owners to invest in their businesses

Founded in 2014, our company is dedicated to providing professional management advisory services to small and medium-sized enterprises (SMEs). We are on a mission to empower businesses and drive their success through our comprehensive range of services.

We pride ourselves on being a service company with a laser focus on business management improvement. Our expertise extends beyond consultancy, as we are also a HRDF-certified training provider. we offer trainings for SME business owners, equipping them with the knowledge and skills needed to effectively manage their businesses. Our trainings are HRDF claimable, making it even more accessible for business owners to invest in their businesses

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