Customer Service

Legasi Shah Fast Print; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local printing shop in Kuala Lumpur seeks a Customer Service Expert to facilitate smooth order handling and provide excellent service to customers. This pivotal role involves managing inquiries, processing orders, and collaborating with the production team. Candidates should possess strong communication skills, a customer-oriented mindset, and basic computer abilities. Graphic design skills are a plus and may lead to a higher salary. The position offers a friendly work environment and opportunities for career growth.

Benefits

Training and development opportunities

Friendly and supportive work environment

Opportunities for career growth

Qualifications

• Strong communication skills (verbal and written).
• Customer-oriented mindset with patience and problem-solving ability.
• Basic computer skills (email, WhatsApp, online order systems).

Responsibilities

• Accept and process customer orders via multiple channels.
• Provide guidance on printing options and handle inquiries professionally.
• Maintain accurate records of customer interactions and orders.

Skills

Communication

Problem-solving

Multitasking

Patience

Computer literacy

Graphic design skills

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a Customer Service Expert to join our printing shop team. This role is the frontline connection between our business and customers, ensuring smooth order handling, clear communication, and excellent service. The ideal candidate will be responsible for managing customer inquiries, processing orders, and coordinating with the production team. Training will be provided, and candidates with graphic design skills may be eligible for a higher salary.

Responsibilities

• Order Management
  • Accept and process customer orders via phone, WhatsApp, email, and online platforms.
  • Verify order details, specifications, and deadlines to ensure accuracy.
  • Coordinate with the production team to ensure timely delivery.
• Customer Communication
  • Discuss order requirements with customers, providing guidance on printing options, materials, and finishes.
  • Handle inquiries, complaints, and feedback professionally and promptly.
  • Maintain strong relationships with repeat customers and build trust with new clients.
• Multi-Channel Support
  • Answer incoming calls and WhatsApp messages.
  • Monitor and respond to online orders and inquiries.
  • Provide updates to customers regarding order status.
• Documentation & Reporting
  • Maintain accurate records of customer interactions and orders.
  • Prepare daily/weekly reports on customer service activities.
• Optional Graphic Design Support
  • Assist customers with basic design adjustments, layouts, or file preparation.
  • Collaborate with the design team to ensure customer artwork meets printing requirements.
  • Candidates with graphic design skills may receive additional responsibilities and higher pay.

Requirements

• Strong communication skills (verbal and written).
• Customer-oriented mindset with patience and problem-solving ability.
• Basic computer skills (email, WhatsApp, online order systems).
• Ability to multitask and manage time effectively.
• Willingness to learn (training provided).
• Preferred: Graphic design skills and familiarity with design software.

Job Details

• Contract Type: Full-time
• Job Type: Executive
• Experience Level: 1-3 years
• Job Category: Others
• Minimum Education: High school diploma or equivalent
• Key Skills: Communication, patience, computer literacy, multitasking, problem-solving, creativity, design software
• Languages Required: English, Bahasa Malaysia, Tamil, Mandarin/Cantonese, Others
• Nationality Preference: All Nationalities
• Gender Preference: All Genders
• Transportation: None

Compensation & Benefits

• Salaries: RM 1,800 to RM 2,500 per month (potential increase for graphic design skills)
• Training and development opportunities
• Friendly and supportive work environment
• Opportunities for career growth within the printing industry