Customer Service

Hirehub Management Sdn. Bhd.; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading aesthetic clinic in Kuala Lumpur is seeking a dedicated Customer Service Representative. The role emphasizes exceptional customer service, managing appointments, and assisting clients with product selections. Ideal candidates should possess strong communication skills, customer service experience, and the ability to thrive in a high-paced environment.

Benefits

Commission and discounts for in-house aesthetic services

Qualifications

• Experience in customer service preferred, especially in aesthetic industry.
• Excellent communication and friendly demeanor.
• Ability to manage appointments and multitask in fast-paced setting.

Responsibilities

• Provide excellent customer service to clients in person, phone, and email.
• Schedule appointments efficiently and maintain cleanliness.
• Promote and upsell products and services to clients.

Skills

Communication

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Proficiency in computer skills

Education

High school diploma or equivalent

Job description

This company is an aesthetic clinic licensed under the Ministry of Health Malaysia (Kementerian Kesihatan Malaysia, KKM). As a rapidly growing and developing organization, they have ambitious plans to expand their presence across Malaysia. Leveraging advanced technology, the clinic offers high-end services to its customers. This newly established clinic is located in Bangsar, Kuala Lumpur.

Job Responsibilities:

• Provide excellent customer service to clients in person, over the phone, and via email.
  
• Schedule appointments and consultations, ensuring accuracy and efficiency.
  
• Greet clients upon arrival and ensure they feel welcome and comfortable.
  
• Assist clients with product selection, providing information on features, benefits, and usage.
  
• Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
  
• Maintain cleanliness and organization of the reception and waiting areas.
  
• Answer inquiries and address concerns promptly and professionally.
  
• Assist with administrative tasks such as filing, data entry, and inventory management.
  
• Collaborate with other team members to ensure a smooth and seamless customer experience.
  
• Promote and upsell additional products and services to clients as appropriate.
  

Job Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
  
• Proven experience in a customer service role, preferably in the aesthetic industry.
  
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  
• Strong organizational and multitasking abilities, with keen attention to detail.
  
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
  
• Proficiency in computer skills, including MS Office and appointment scheduling software.
  
• Knowledge of aesthetic treatments, products, and procedures is desirable.
  
• Willingness to learn and adapt to new technologies and procedures.
  
• Ability to maintain confidentiality and handle sensitive information with discretion.
  
• Flexibility to work evenings, weekends, and holidays as needed.
  
• Commission and discounts for in-house aesthetic services