Customer Service

Job Elite TT Employment Solutions; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking a highly motivated Customer Service Representative to join their dynamic team in Medini Johor. This full-time role focuses on providing exceptional service and support to valued clients. The ideal candidate will possess excellent communication skills and a passion for problem-solving, ensuring customer satisfaction through tailored solutions. With a commitment to creating a supportive work environment, this company offers opportunities for career development and a collaborative culture. If you're ready to embark on an exciting career in customer service, this is the perfect opportunity for you!

Benefits

Career Development Opportunities

Comprehensive Health Insurance

Generous Leave Entitlements

Work-Life Balance Initiatives

Collaborative Company Culture

Qualifications

• Experience in customer service or call centre role is highly desirable.
• Strong problem-solving and critical thinking skills.

Responsibilities

• Responding to customer inquiries via phone and email.
• Resolving customer issues and ensuring satisfaction.
• Collaborating with teams to improve service processes.

Skills

Communication Skills

Problem-Solving Skills

Customer Relationship Management (CRM)

Interpersonal Skills

Teamwork

Education

High School Diploma

Bachelor's Degree

Tools

CRM Software

Job description

About the role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team at JOB ELITE TT AGENCY. This full-time position is based in Medini Johor, and you will be responsible for providing exceptional customer service and support to our valued clients.

What you'll be doing

• Responding to incoming customer inquiries and requests via phone, email, and other communication channels in a professional and timely manner.
• Accurately documenting customer interactions and maintaining detailed records.
• Resolving customer issues and concerns by offering tailored solutions and ensuring customer satisfaction.
• Identifying opportunities to improve customer service processes and making recommendations to management.
• Collaborating with cross-functional teams to provide comprehensive support to customers.
• Adhering to established policies and procedures to ensure compliance and maintain the company's high standards of service.

What we're looking for

• Excellent communication and interpersonal skills with the ability to interact with customers in a professional and empathetic manner.
• Strong problem-solving and critical thinking skills to effectively address customer inquiries and concerns.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Ability to work well in a team environment and contribute to a positive, customer-centric culture.
• Previous experience in a customer service or call centre role is highly desirable.
• Commitment to providing exceptional customer service and a passion for problem-solving.

What we offer

At JOB ELITE TT AGENCY, we are committed to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for career development and progression.
• Comprehensive health insurance and wellness programmes.
• Generous leave entitlements and work-life balance initiatives.
• A collaborative and inclusive company culture.

About us

JOB ELITE TT AGENCY is a leading provider of innovative call centre solutions in Malaysia. With a strong focus on customer service excellence, we partner with a diverse range of clients to deliver tailored services that exceed their expectations. Our dynamic team of experienced professionals is dedicated to driving business growth and creating exceptional customer experiences.

Apply now to join our team and embark on an exciting career in customer service with JOB ELITE TT AGENCY.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have in a Customer Service Role?
• Do you have customer service experience?
• Have you worked in a call centre before?
• Which of the following Customer Relationship Management (CRM) systems do you have experience using?
• Do you have experience in a role which requires relationship management experience?

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