Customer Service

About the role

This is a full-time Customer Service role based in Medini Johor, where you will be the face of JADE COMMERCIAL SERVICES' customer experience. As a key member of the customer service team, you will be responsible for providing exceptional support to our clients, ensuring their queries and concerns are addressed efficiently and effectively.

What you'll be doing

• Answering incoming calls and responding to customer enquiries in a professional and friendly manner
• Resolving customer issues and complaints by identifying the root cause and implementing appropriate solutions
• Providing accurate information about our products and services
• Updating customer records and maintaining detailed documentation of all interactions
• Collaborating with other departments to ensure a seamless customer experience
• Identifying opportunities to enhance customer satisfaction and suggesting improvements to processes

What we're looking for

• Previous experience in a customer service or call centre role, preferably in the commercial services industry
• Excellent communication and interpersonal skills, with the ability to provide a high level of service
• Strong problem-solving and decision-making abilities, with a focus on customer satisfaction
• Proficiency in both written and spoken English and Bahasa Malaysia
• Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
• A genuine passion for providing exceptional customer experiences

What we offer

At JADE COMMERCIAL SERVICES, we are committed to creating an environment where our employees can thrive. We offer competitive salaries, opportunities for career advancement, and a range of benefits including:

- Comprehensive health insurance
- Flexible working arrangements
- Ongoing training and development
- Team-building and social events

About us

JADE COMMERCIAL SERVICES is a leading provider of commercial services, with a strong focus on delivering exceptional customer experiences. Our core values of integrity, innovation, and excellence drive everything we do, and we are committed to being the trusted partner of choice for our clients. Join our team and be a part of our continued growth and success.

Apply now to become our next Customer Service superstar!