Customer Service

GIF Blinds (M) Sdn Bhd; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join a leading company in the window blinds industry as a customer service professional. You will play a key role in ensuring seamless sales operations, engaging directly with clients, and supporting their needs from order placement to delivery. GIF Blinds (M) Sdn Bhd offers a supportive work environment with growth opportunities for dedicated professionals. Bring your communication skills in Mandarin and English to our vibrant team, and help us continue our legacy of excellence.

Benefits

Competitive salary

Opportunities for career advancement

Supportive work environment

Qualifications

• Minimum 1 year of experience in a customer service or client-facing role.
• Proficient in Mandarin and English.
• Organized, proactive, and able to manage multiple tasks efficiently.

Responsibilities

• Coordinate daily sales operations and follow up on orders.
• Handle inquiries, prepare quotations, and support customer accounts.
• Liaise with internal departments to ensure timely production and delivery.

Skills

Problem-Solving

Decision-Making

Communication

Interpersonal Skills

Job description

Build Your Career with a Leading Brand in Trendy, Innovative Window Blinds

Are you ready to take the next step in your career with a company that values quality, innovation, and long-term customer relationships? Join GIF Blinds Sdn Bhd, a pioneer in the window blinds industry since 1999. We are manufacturer and serve a broad B2B clientele across Malaysia and Singapore, offering premium, customizable blinds that set the standard in both style and functionality.

Headquartered in Johor Bahru, we are committed to becoming the go-to brand in Southeast Asia for modern blinds—and we want talented professionals like you to grow with us.

Why Join Us?

Established Market Leader – Over 26 years of trusted industry presence with a strong network of retailers in Malaysia and Singapore

Premium B2B Focus – We serve medium to high-end markets, giving you valuable exposure to discerning business clients

Innovative Product Line – Be part of a company that prioritizes design, technology, and customization in every product

Growth-Oriented Culture – We invest in people and processes to support your long-term professional development

Supportive Work Environment – Work with a passionate team that values communication, respect, and continuous improvement

What you'll be doing

You’ll be a vital link between our sales team and our customers, ensuring that everything from order placement to delivery runs smoothly.

Key Responsibilities:

Coordinate daily sales operations and follow up on orders

Handle inquiries, prepare quotations, and support customer accounts

Liaise with internal departments to ensure timely production and delivery

Maintain accurate records and provide regular updates to sales managers

What we're looking for

Minimum 1 years of experience in a customer service or client-facing role

Excellent problem-solving and decision-making skills, with a focus on delivering high-quality customer service

Strong communication and interpersonal skills, with the ability to listen, empathise, and provide effective solutions to customer queries

Proficient in Mandarin and English, with the ability to communicate effectively in both languages. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Is organized, proactive, and able to manage multiple tasks efficiently

Demonstrated commitment to continuous learning and process improvement

What We Offer:

At GIF Blinds (M) Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

A stable and well-respected company brand in the interior furnishing industry

Opportunities for career advancement within a growing regional business

Take the leap and grow your career with us.

If you're passionate about customer service, organization, and working with a quality-focused brand — this is your chance.

About us

Established in 1999, GIF Blinds (M) Sdn Bhd is a trusted blinds and curtain manufacturer based in Skudai, Johor, serving clients across Malaysia and Singapore. With over 25 years of experience, we offer a professional one-stop solution — from fabrication and sewing to supply, installation, and delivery. Our product range includes more than 10 types of blinds.To date, we have served over 600 clients nationwide — including curtain retailers, renovation contractors, interior design firms, and architecture companies — supported by our reliable after-sales service and commitment to excellence.

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Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a Customer Service Role? Which of the following languages are you fluent in? How would you rate your Mandarin language skills?

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