Customer Sales Operations Specialist

ADI Recruitment; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia seeks a Customer Sales Operations Specialist to enhance customer relationships and maintain efficient order management. The position involves collaborating with internal and external stakeholders to achieve sales goals while ensuring high-quality service. Ideal candidates will have strong interpersonal skills, be adaptable, and possess experience in ERP systems.

Qualifications

• 3-5 years of related experience in a similar role preferred.
• Fluent in English; Chinese speaking is a must.

Responsibilities

• Manage customer accounts, ensuring professional and engaged relationships.
• Optimize sales plans and monitor sales forecasts.
• Serve as focal point for customer-related operational issues.

Skills

Communication

Interpersonal skills

Problem-solving

Organizational skills

Team player

Adaptability

Fluency in English

Chinese speaking

Basic finance knowledge

Tools

Microsoft Office

ERP/CRM systems (SAP, Salesforce.com)

Job description

About the job: Customer Sales Operations Specialist

As a Customer Sales Operations Specialist, you will be responsible for interacting with our customer base to maintain and grow customer relationships. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while considering the company's best interests. In the Order Management Organization, we aim to make the order process as efficient as possible and ensure we take full ownership and responsibility for solving any customer issues. This will require you to build and maintain a network of contacts with internal teams to support and provide an exceptional experience for customers. You will achieve this by continually striving towards our Global Order Management Organization's mission: enabling the company to be the top supplier for our customers by effectively orchestrating customer communication and orders from inception to fulfillment, managing the people, processes, and data involved in the order lifecycle.

Responsibilities and Tasks

• Sox compliant order entry and management of orders.
• Manage customer accounts daily, ensuring professional, collaborative, and engaged relationships.
• Take proactive steps to optimize sales plans, maintain target inventory, and meet other metric goals.
• Monitor and analyze sales forecasts to identify gaps between supply and demand.
• Collaborate closely with internal partners for operational efficiency.
• Serve as the focal point for customer-related operational issues and escalations.
• Identify and strive for continuous improvement, including establishing global best practices for customer support.
• Remain knowledgeable about all organizational products and services to support sales efforts and better serve customer needs.

Experience

3-5 years of related experience in a similar role is preferred.

Qualifications

• Strong communication and interpersonal skills.
• Energetic team player with a drive for high performance.
• Adaptability to change in a dynamic and challenging environment.
• Strong organizational skills, with the ability to prioritize, multi-task, and manage time effectively.
• Self-motivated, dedicated, eager to learn, and driven to succeed.
• Excellent problem-solving skills.
• Fluent in English; Chinese speaking is a must; additional knowledge of Japanese is an asset.
• Basic to intermediate knowledge of supply chain processes.
• Flexible approach to maintain high service quality.
• Intermediate skills in Microsoft Office; experience with ERP/CRM systems such as SAP, Salesforce.com, SharePoint, Model N.
• Basic finance and accounting knowledge is a plus.