Customer Sales Executive (Reservations) (172239)

Shangri-La Hotels and Resorts; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Traders Hotel by Shangri-La is seeking a dynamic Customer Sales Executive to enhance guest satisfaction through effective reservation management. The role involves handling inquiries, processing bookings, and maximizing revenue while ensuring seamless communication and exceptional service.

Qualifications

• Experience in hotel reservations or a similar role preferred.
• Strong communication and customer service skills.
• Attention to detail and ability to multitask.

Responsibilities

• Handle guest reservations via phone, email, and online channels.
• Maximize revenue by upselling room categories and services.
• Ensure accurate processing of reservations and guest inquiries.

Skills

Communication

Customer Service

Attention to Detail

Multitasking

Tools

Opera

PMS

Job description

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center,Traders Hotel by Shangri-Lais looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department:Sales & Marketing / Reservations

Reports To: Director of Customer Sales

Job Summary:

The Customer Sales Executive is responsible for handling guest inquiries, processing bookings, and maximizing revenue through effective reservation management. This role ensures seamless communication, accuracy in bookings, and exceptional guest service to enhance overall satisfaction.

Key Responsibilities:

• Handle guest reservations via phone, email, and online channels with efficiency and professionalism.
• Provide accurate information on room availability, rates, and promotions.
• Ensure all reservations are processed accurately in the system and special requests are noted.
• Maximize revenue by upselling room categories, packages, and add-on services.
• Coordinate with front office and other departments to ensure smooth guest arrivals.
• Address guest inquiries and resolve any reservation-related concerns.
• Maintain records and generate reports on booking trends and occupancy.

Skills and Qualifications:

• Experience in hotel reservations or a similar role preferred.
• Strong communication and customer service skills.
• Attention to detail and ability to multitask.
• Proficiency in reservation systems (Opera, PMS, or similar).

Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.