Customer Risk Analyst

Sea Gamer Mall Sdn. Bhd.; Sitiawan; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading digital services company in Malaysia is seeking a Risk & Data Analyst to monitor trends and analyze data. The ideal candidate will have at least 3 years of experience in data analysis or risk management and be fluent in Mandarin to communicate effectively with clients. This role offers an opportunity to provide valuable insights to protect and grow the business through data analysis.

Qualifications

• Minimum 3 years in data analysis or risk management.
• Strong experience in Excel and data analysis tools.
• Ability to communicate effectively in Mandarin.

Responsibilities

• Monitor political and market news affecting currencies.
• Analyze payment failures and system issues.
• Prepare reports and recommendations for decision-making.

Skills

Data analysis

Risk management

Fluent in BM

Fluent in English

Fluent in Mandarin

Analytical skills

Problem-solving skills

Education

Degree in Statistics, Finance, Economics, Computer Science, or related

Tools

Excel

Google Sheets

Data tools

Job description

Overview

We’re looking for a Risk & Data Analyst to monitor trends, analyze data, and provide insights that protect and grow our business.

Responsibilities

• Track political & market news to assess impact on currencies.
• Analyze payment failures & system issues, suggest improvements.
• Evaluate content engagement & flag potential reputation risks.
• Prepare clear reports & recommendations for decision-making.

Qualifications

• Min. 3 years in data analysis or risk management.
• Degree in Statistics, Finance, Economics, Computer Science, or related.
• Fluent in BM, English & Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Skilled in Excel/Google Sheets & data tools.
• Strong analytical & problem-solving skills.
• Finance/payment industry experience is a plus.