Customer Risk Analyst

Sea Gamer Mall Sdn. Bhd.; Sitiawan; On-site; MYR 48,000 - 72,000; Full time

Job summary

A leading company in the digital goods and services sector is seeking a skilled data analyst or risk manager to evaluate impacts on currency exchange rates and payment processes. With a global presence, the role demands experience in data analysis and risk management, proficient communication skills in English, BM, and Mandarin, plus the ability to thrive in a team environment. Attractive perks and benefits are offered including medical coverage and annual leave.

Benefits

Medical

Dental

Sports (e.g. Gym)

Annual Leave

Optical Allowance

Family Outing Day

Qualifications

• At least 3 years of relevant experience in data analysis or risk management.
• Fluent in written and verbal communication skills for BM, English, and Mandarin.
• Proficiency in data analysis tools essential.

Responsibilities

• Track and analyze global political news impacting currency exchange rates.
• Monitor sales and usage data, identifying anomalies.
• Provide regular reports to suggest improvements to the payment process.

Skills

Data Analysis

Risk Management

Problem Solving

Communication

Teamwork

Education

Bachelor’s degree in Statistics, Finance, Economics, or Computer Science

Tools

Excel

Google Tools

Job description

Track and analyze global political news to assess its impact on currency exchange rates.

Predict potential risks and provide recommendations to mitigate negative impacts.

Monitor the company’s profit status, establish and maintain profit monitoring reports and dashboards.

Identify and report profit anomalies, and propose improvement suggestions.

Collect and analyze payment failure data, identify and resolve system or operational issues.

Provide regular reports and suggest improvements to the payment process.

Monitor sales and usage data for various company products, identifying anomalies such as sales spikes.

Analyze the causes of anomalies, assess potential risks, and propose countermeasures.

Monitor data from payment service providers to identify payment anomalies such as payment spikes.

Assess the stability of payment systems and provide recommendations to reduce payment risks.

Analyze the click-through rates and readership of articles published by the company, evaluating content impact and user engagement.

Identify potential brand reputation risks and suggest improvements to content strategy.

Qualification & Requirement

At least 3 years of relevant experience in data analysis or risk management.

Bachelor’s degree or above in Statistics, Finance, Economics, Computer Science, or related fields.

Fluent in written and verbal communication skills for BM, English and Mandarin to effectively communicate with Mandarin-speaking clients.

Proficiency in data analysis tools and software (e.g., exel, google)

Experience with big data analysis is a plus.

Experience in the financial or payment industry is preferred.

Excellent analytical and problem-solving skills, capable of independently completing complex data analysis tasks.

Strong communication skills, able to clearly explain analysis results and recommendations to non-technical team members.

Team player with the ability to work efficiently under pressure.

Experience in customer service (understand customer behavior).

Unlock job insights

Salary match Number of applicants Skills match

SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers. The company has global footprint with 4 offices worldwide in Malaysia, China, Thailand and Indonesia. Our platform is the fastest growing online game digital trading and services platform in Southeast Asia over the past 10 years. Founded in 2007 and head-quartered in Malaysia, SEA Gamer Mall is an MSC Status company backed by investors. For more information please visit https://corp.seagm.com/

SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers. The company has global footprint with 4 offices worldwide in Malaysia, China, Thailand and Indonesia. Our platform is the fastest growing online game digital trading and services platform in Southeast Asia over the past 10 years. Founded in 2007 and head-quartered in Malaysia, SEA Gamer Mall is an MSC Status company backed by investors. For more information please visit https://corp.seagm.com/

Perks and benefits Medical Dental Sports (e.g. Gym) Annual Leave, Optical Allowance, Family Outing Day

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