Customer Rep., Sales MAH

Merck Gruppe - MSD Sharp & Dohme; Petaling Jaya; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Sales Representative to drive sales in the Malaysian market. This role focuses on providing technical expertise in veterinary and healthcare sectors, ensuring clients understand product benefits and applications. The ideal candidate will possess strong communication skills, a solid understanding of market dynamics, and the ability to engage effectively with stakeholders. Join a dynamic team that values innovation and customer satisfaction, and play a key role in shaping the future of healthcare solutions.

Qualifications

• 2+ years in technical sales, ideally in veterinary or healthcare.
• Strong technical knowledge and communication skills are essential.

Responsibilities

• Provide technical support and knowledge for product portfolio.
• Build and maintain relationships with key clients in the sector.

Skills

Technical knowledge of veterinary or healthcare products

Communication skills

Negotiation skills

Interpersonal skills

Market analysis

Fluency in Malay

Fluency in English

Proficiency in office productivity tools

Education

Bachelor’s degree in Veterinary Science

Bachelor’s degree in Life Sciences

Bachelor’s degree in Healthcare

Tools

CRM software

Excel

Word

PowerPoint

Job description

Job Description

Position Overview:

The Technical Sales Representative will be responsible for driving sales of our products in the Malaysian market, focusing on providing technical expertise and support to clients in the veterinary or healthcare sectors. This role requires a strong understanding of the technical aspects of our products, exceptional communication skills, and the ability to build and maintain relationships with key stakeholders.

Key Responsibilities:

Technical Expertise and Support

• Provide in-depth technical knowledge and support for our product portfolio to clients, ensuring they understand the benefits and applications of our products.
• Assist clients in troubleshooting and resolving technical issues related to product usage.

Sales Development and Client Engagement

• Identify and target potential clients in the veterinary and healthcare sectors to drive sales growth.
• Conduct product presentations and demonstrations to showcase product features and benefits to clients.

Market Analysis and Intelligence

• Gather and analyze market intelligence, including competitor activities, customer needs, and industry trends, to inform sales strategies.
• Provide feedback to the product development team based on client interactions and market insights.

Relationship Management

• Build and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and loyalty.
• Act as the primary point of contact for clients, addressing inquiries and providing timely support.

Sales Reporting and Forecasting

• Prepare and present regular sales reports, forecasts, and performance metrics to management.
• Track sales activities and maintain accurate records in the CRM system.

Collaboration with Internal Teams

• Work closely with marketing, product management, and customer support teams to ensure alignment on sales initiatives and customer needs.
• Participate in cross-functional meetings to share insights and contribute to product development and marketing strategies.

Training and Development

• Conduct training sessions for clients and internal teams to enhance product knowledge and sales techniques.
• Stay updated on industry developments and product advancements to maintain a competitive edge.

Qualifications:

Education:

• Bachelor’s degree in Veterinary Science, Life Sciences, Healthcare, or a related field.

Experience:

• Minimum of 2 years of experience in technical sales or a related role, preferably within the veterinary or healthcare industry.

Skills:

• Strong technical knowledge of veterinary or healthcare products and their applications.
• Excellent communication, negotiation, and interpersonal skills to engage effectively with clients and stakeholders.
• Ability to analyze market data and provide actionable insights.
• Proficient in office productivity tools (e.g., Excel, Word, PowerPoint) and CRM software.
• Fluency in Malay and English, both written and spoken.

Key Performance Indicators (KPIs):

• Achievement of sales targets and revenue growth in the Malaysian market.
• Client retention and satisfaction rates.
• Effectiveness of product presentations and demonstrations.
• Timeliness and quality of market analysis and reporting.
• Successful training and development initiatives for clients and internal teams.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

05/23/2025

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R346302