Customer Relationship Senior Executive - Member Services

Vistage Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the coaching industry is seeking a Customer Relationship Senior Executive to enhance member services and retention. The role involves direct interaction with members, supporting onboarding and providing excellent customer service across various communication channels. Ideal candidates should possess strong communication skills and customer service experience, with a pleasant disposition and ability to work independently.

Benefits

Medical Insurance

Miscellaneous Allowance

Dental Benefits

Parking Benefits

Company Trips

1 Month Contractual Bonus

Qualifications

• Fresh graduates are encouraged to apply.
• 2 years of working experience in customer service is an advantage.
• Good command of English; proficiency in Mandarin is a plus.

Responsibilities

• Provide customer service excellence across multiple channels.
• Support member services and retention initiatives.
• Manage workflow and submit monthly updates/reports.

Skills

Communication

Interpersonal Skills

Teamwork

Education

SPM, Diploma/Degree

Tools

MS Word

MS Excel

MS PowerPoint

CRM Systems

Job description

Customer Relationship Senior Executive - Member Services

The Member Services role is essentially a Customer Service Relationship role. This position is responsible for coordinating and supporting members’ inquiries, and member retention to provide support to our internal partners/customers (Vistage Chairs/CEO Coaches). The job is to assist and support the Member Services Lead on member services and member retention-related work. The Member Services Team (MST) keeps the department running smoothly by utilizing strong organizational and communication skills to provide excellent customer service to staff and Chairs.

JOB RESPONSIBILITIES

• Deliver customer service excellence and manage the needs of our customers (Members and Vistage Chairs) through our communication channels (Phone, Email, and WhatsApp).
• Member Services Support to Members - Direct interaction with members on Leave of Absence, Termination, Attendance Tracking, Tenure Award Plaque, and/or related Membership Support.
• New Members Onboarding (TouchPoint Calls, Welcome Kit, New Member Fees Collections, Value-Add Benefits, and/or related Administrative Support).
• Member Retention Initiative (Engagement Calls, Exit Calls, Member Feedback Surveys).
• Manage and Support Members in HRDC Grant & Claim Applications.
• Support Vistage Chairs - Direct interaction with Chairs on member’s request/ membership status and/or related Administrative Support.
• Manage own workflow, and deadlines and submit monthly updates/reports.
• Maintain related documents, tracking and reporting evaluations and measurements.
• Provide excellent, professional service to everyone who interacts withinthe Vistage Community.
• Being ready for any other assigned tasks as and when required.
• Available to work on-site at events, weekends, and or travel outstation, when needed.

Job Requirements

• Candidate must possess at least SPM and preferably a Diploma/Degree holder.
• Fresh graduate is encouraged to apply.
• 2 years of working experience in a customer service role will be an advantage
• Computer literate in MS Word, Excel, PowerPoint, and CRM systems.
• Good communication and interpersonal skills.
• Ability to work independently and is a team player.
• Pleasant disposition
• Above-average command of English and proficiency in Mandarin are welcomed (As the role requires the candidate to liaise with our Mandarin speaking Members)
• Nearby public transport
• Casual dress code
• Company trips
• Medical insurance

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Customer Relations Executive? Which of the following Microsoft Office products are you experienced with? Do you have customer service experience? Which of the following languages are you fluent in?

Vistage Malaysia, founded by Richard CM Wong in 1994, is an affiliate of Vistage International, which began in 1957 in the U.S. It is dedicated to enhancing the effectiveness and lives of CEOs. With over 45,000 business leaders in 37 countries, Vistage Malaysia has 1,400 members, generating over RM 95 billion in annual sales and employing over 130,000 people. As the world’s largest CEO coaching and peer advisory organization for small to mid-size business leaders, Vistage offers the most effective approach to achieving better results, growing your company faster, and maximizing your impact as a leader. For more info, visit our website.

Vistage Malaysia, founded by Richard CM Wong in 1994, is an affiliate of Vistage International, which began in 1957 in the U.S. It is dedicated to enhancing the effectiveness and lives of CEOs. With over 45,000 business leaders in 37 countries, Vistage Malaysia has 1,400 members, generating over RM 95 billion in annual sales and employing over 130,000 people. As the world’s largest CEO coaching and peer advisory organization for small to mid-size business leaders, Vistage offers the most effective approach to achieving better results, growing your company faster, and maximizing your impact as a leader. For more info, visit our website.

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Perks and benefits Medical Miscellaneous allowance Dental Parking Company Trip & 1 month Contractual Bonus

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