Customer Relationship Manager

Alliance Bank Malaysia Berhad; Kota Kinabalu; On-site; MYR 100,000 - 150,000; Full time

Job description

Responsibilities

• Primarily responsible for managing the relationship of a portfolio of Privilege Banking (PB) customers, handling their daily transactions and service requests. Resolve PB customers’ issues and advise them accordingly to ensure that the customer service level at the branch is maintained at all times.
• Perform sales and service activities for customers, such as CASA account opening, Fixed Deposit placements, renewals, withdrawals, and purchase of investment and insurance products. Through servicing customers, identify their needs to recommend appropriate product solutions and refer quality sales opportunities to the respective businesses.

Additional Duties

• Drive referrals of products such as AOA, PL, and Mortgage in accordance with the needs of clients.